Job Title: Regional Branch Administrator
Location: Caterham
Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours per week)
Salary: £27,000 per annum
Overview:
An excellent opportunity has arisen for a Regional Branch Administrator to join a busy branch office. This role provides vital support to Field Services Managers, Project Managers, and the Branch Manager, ensuring the smooth running of administration processes across the regional area. The position would suit a highly organised individual with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
* Act as the first point of contact for customer calls, logging and scheduling required work.
* Support Field Services Managers by updating engineers’ schedules to reflect last-minute changes (e.g. callouts, absences).
* Liaise with customers to book appointments for remedial or return visits.
* Convert approved quotes (New Works, Small Works, Service) into work orders.
* Check that Small Works are completed and signed off before invoicing.
* Ensure New Works meet project milestones prior to invoicing.
* Action completed work orders (New Works, Small Works, Callouts) and raise invoices accordingly.
* Support product and parts requests by checking availability with stores and raising purchase orders.
* Contact clients in advance of payment dates to confirm there are no outstanding queries.
* Assist the Branch Manager and Finance Team in chasing overdue payments.
* Provide cover for Field Service Managers when required.
* Deliver excellent customer service, building strong and professional relationships with clients, suppliers, and colleagues.
Skills & Competencies:
* Strong organisational, time management, and IT skills (Microsoft Office, databases).
* Confident communicator with a positive, approachable attitude.
* Able to prioritise, make decisions, and stay resilient under pressure.
* High attention to detail and logical thinking.
* Proven admin or scheduling experience.
* Customer service focused, with the ability to build strong relationships.
* Knowledge of fire safety principles and relevant training (e.g. FIA courses) would be an advantage but not essential.
For your information
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
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