Job Description
IT Business Partner - Direct-to-Consumer (Retail & eCommerce)Permanent£85k + £8.4k Car Allowance + 24% BonusHybrid - West London - 3 Days OnsiteMust be Eligible to work in the UK - Cannot Provide Sponsorship.International consumer organisation is seeking an experienced IT Business Partner to lead and evolve its Direct-to-Consumer (D2C) Technology landscape across Retail & Digital Channels. This is a highly visible role sitting at the intersection of Business Strategy, Technology & Customer Experience - ensuring systems, processes, and digital capabilities support continued growth and innovation.Role:You will act as the Strategic IT Business Partner for Retail & eCommerce operations, aligning technology initiatives with business priorities and driving continuous improvement across the customer journey.Ownership of the D2C Applications landscape across Retail & Digital channels.Leading cross-functional planning and stakeholder engagement.Managing vendors & coordinating with international IT teams.Driving Digital Transformation & Continuous Improvement initiatives.Technology & Functional Landscape:Support & optimise Retail & eCommerce IT Systems/Operations including:POS - SAP S/4 HANA Retail & Retail Store systems.Ecom Magento Ecommerce platform, CRM, email marZketing & loyalty platforms.Master Data Management through Retail & Ecom systems & PIM.Local responsibility for D2C Reporting (Analytics) & D2C SaaS solutions such as Shopwork T&A.Key Responsibilities:Strategic Partnership & Demand Leadership.Shape and govern the IT demand pipeline aligned to business strategy.Prioritise initiatives & influence investment planning.Facilitate governance forums with senior stakeholders.Stakeholder Engagement & Business Alignment:Build trusted partnerships across Retail, Digital, Supply Chain & Finance.Translate business strategy into technology capability roadmaps.Lead workshops to identify improvement & innovation opportunities.Solution Ownership & Process Excellence:Own the end-to-end D2C Application landscape.Drive Automation, Integration & Process simplification.Lead Business Cases & Transformation initiatives.Architecture & Innovation:Develop Capability Roadmaps aligned to Enterprise Architecture.Identify opportunities leveraging AI, Automation & Analytics.Ensure scalability for future growth.Service & Operational Excellence:Oversea Incident Management & root cause resolution.Ensure vendor performance & SLA delivery.Maintain IT System stability & performance.Experience Required:IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors.Expertise in D2C processes & Customer Journey optimisation.POS - SAP S4/HANA Retail or similar POS Retail Store systems - Ecommerce platforms, CRM, email marketing & Loyalty platforms.Master Data Management through Retail & Ecom systems & PIM.Responsible for D2C Reporting (Analytics) & D2C SaaS solutions.Proven delivery of cross-functional transformation initiatives.Driving Transformation & Operational excellence.Strong stakeholder management & commercial awareness.Strategic mindset & emotional intelligence.Collaborative approach to teamwork.#ITBusinessPartner, #POS, #D2C, #RetailTechnology, #EcommerceTechnology, #DigitalTransformation, #SAPRetail, #SAP S4HANA, #MagentoCommerce, #RetailSystems #CustomerExperience, #OmnichannelRetail, #FMCGJobs, #ConsumerGoods, #RetailIT, #TechnologyLeadership, #BusinessTransformation, #DataAndAnalytics, #EnterpriseIT, #VendorManagement, #WestLondonJobs, #HybridWorking. T6/MN/1319445.TPBN1_UKTJ