Dispensing Optician - Role Overview
Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury. This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.
Key Responsibilities
* Respond to customer enquiries via digital channels (email, chat, phone)
* Provide tailored recommendations for frames, prescription lenses, and sunglasses
* Support customers with order tracking, modifications, and aftercare advice
* Identify and resolve customer concerns with empathy and efficiency
* Utilise internal systems to manage and log customer interactions accurately
* Maintain up-to-date knowledge of products and procedures, and share insights with the team
About the Business
20+ years of success as a top-rated luxury online eyewear retailer; over 23,000 5-star reviews on Trustpilot; head office includes modern workspace, Optical Glazing Lab, and fulfilment centre; known for combining quality, service, and a passion for premium eyewear.
What We're Looking For
* GOC Registered Dispensing Optician
* Strong commercial awareness and a customer-first mindset
* Comfortable using digital systems and communication tools
* Excellent collaboration and communication skills
* Passion for innovation and service development in optical retail
What's On Offer
* Salary: £32,000 to £35,000 per year + performance-related bonus
* Working hours: 30-37.5 hours per week; reduced weekend working compared with most practice-based roles
* Annual leave: 26 days + bank holidays
* Professional fees: GOC and ABDO fees paid
* Staff discount: generous discount on luxury eyewear products
* Office working: work from head office location, surrounded by a highly experienced, close-knit team
Job Details
Job Type: Permanent, ideally full time, minimum 30 hours per week. Location: office-based near Bury, Greater Manchester. Job Title: Dispensing Optician. Company: Zest Business Group. Posted: Jan 16th 2026. Closes: Feb 16th 2026. Sector: Medical, Pharmaceutical & Scientific. Contract: Permanent. Hours: full time.
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