Verisure, operating under two brand names (Securitas Direct & Verisure), is seeking a talented, innovative, passionate Application Specialist, within our Technology Department in Madrid, which can help us achieve our goals.
Technology plays an important role in our value creation. It is at the core of the service and operations we provide to our customers. It is what enables our people to do our job, protecting what matters most. But it is also at the heart of our future value creation. It is at the core of the new services we will offer, building on our legacy of value accretive innovation through deploying world-class products and services.
Our Technology objectives for the coming years are ambitious. We must continue to support our countries and customers with secured and world-class quality, service and product performance. We must lead in product and service innovation and increase our innovation pace. We need to support our ambitious growth in customers and geographies. For this, we must provide key capabilities, Key talent and tools supporting business efficiency and commercial priorities.
Key responsibilities
* Efficient collaboration, interaction, troubleshooting and resolution during incident and requests management
* Post-production release verification during/after System Releases and Data Center Site Switches
* Ensure the environment-dependent configuration of each application
* Proactively raise improvement actions to be prioritized by the teams based on metrics and monitorization
* Uses monitorization to identify potential incident/issues to be fixed
* Solve incidents and improve software so that avoid this incident happening again
* Proactively solve incidents when KPIs raise that there is a deviation that could provoke an incident
* Identify the necessity of new monitorization and creates it, defining automated alerts and scalation processes/process execution
* Assist clients with software installation, configuration, and updates.
* Document and track support requests, ensuring timely resolution and follow-up.
* Conduct training sessions and create user guides to help partners effectively use our software.
* Stay up-to-date with the latest software updates and industry trends.
* Collaborate with the development team to identify and resolve software bugs.
Candidate profile
Experiences and Qualifications
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Proven experience in a technical support role, preferably in software and applications.
* Familiarity with various operating systems and software applications.
* Experience with Agile methodologies (SCRUM and KANBAN)
* Technical background (SQL, HTML, PowerBI or similar).
* Advanced English (min B2). Knowledge of other languages such as French, Italian and/or Portuguese would be an asset.
Location
The role will be based in Madrid and report to IT Customer Marketing & CEX Manager.
Competencies
* Strong problem-solving skills and attention to detail.
* Ability to work independently and as part of a team.
* Communicating, influencing and leadership skills.
* Organized, methodical and responsible
* Proactivity and autonomy
* Ability to work under pressure
Strong fit with our Company DNA
* Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
* Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
* Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers, and we learn continuously.
* Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
* With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.
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