Respond to all calls, emails and requests for technical 1st level support Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers Follow defined working instructions and escalation processes for all possible types of incidents Track all incidents in our internal incident management system Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes Input for FAQ and knowledge database Providing professional accomplished communication to a wide range of customers Qualifications A minimum of 1-3 years' experience in the resolution of technical problems (by phone and/or from field base) A good knowledge of cars in general and especially of workshop equipment would be an advantage Educated and qualification in electromechanics Technical education in IT systems; experience and advanced knowledge in hardware and software support topics Excellent customer service experience Excellent Nordic and English language skills both orally and in writing Confident, professional telephone manner Attention to detail with methodical troubleshooting skills The ability to work effectively as part of a team Basic understanding of IT skills