An established UK B2B supplier of workplace products is seeking a motivated and commercially minded Account Manager to join a newly created Account Management Team in Poole. The role will primarily focus on one of the company's key brands, a trusted supplier of disposable and reusable gloves, which has supported over 100,000 customers since its launch.
This role is fully office-based and is designed for a proactive professional who can strengthen existing relationships, re-engage former clients, and drive long-term sales growth. The successful candidate will be part of a two-person team responsible for shaping the company's account management strategy and delivering measurable results.
Responsibilities
Build and maintain strong relationships with B2B customers to encourage repeat business
Increase customer retention and reorder frequency
Reconnect with previously inactive clients to restore ongoing engagement
Explore opportunities within existing customer segments to drive additional revenue
Support the development of new accounts, fostering loyalty and long-term partnerships
Research potential customers that match high-value profiles
Manage a portfolio of accounts through regular phone and email communications
Identify at-risk or dormant accounts and implement strategies to re-engage them
Guide new customers through onboarding to ensure a positive experience and repeat orders
Maintain rapport with key decision-makers and procurement contacts
Use CRM systems and reporting tools to track customer activity and plan follow-ups
Collaborate with colleagues to share insights, identify opportunities, and optimise conversion rates
Contribute to a culture of accountability, responsiveness, and commercial awarenessCandidate Profile
3-5 years' experience in account management, preferably within a B2B environment
Demonstrated ability to retain and grow customer accounts
Commercially astute, able to identify key customer value drivers
Comfortable using CRM tools and managing structured customer data
Confident communicator with strong phone and interpersonal skills
Skilled at building rapport and maintaining credibility with senior stakeholders
Proven track record of meeting or exceeding individual and team KPIs
Enjoys a proactive sales environment and can balance persistence with tact
Strong negotiation, multitasking, and organisational skills
Resilient, positive, and focused on delivering long-term growth across a diverse customer baseAdditional Information
Hours: Monday-Friday, 9am-5pm
Salary: £30-35k, dependent on experience, with OTE up to £50k
Fully office-based
Join a respected UK B2B supplier of workplace products