VANRATH is assisting a leading Professional Services company in recruiting a Planner & Administrator. This is a fantastic opportunity to join a company known for its excellent culture in NI and offers opportunities for progression.
The role is based at the company's Derry / Londonderry office, with shifts from Monday to Friday. No weekend work. It is a permanent position.
Salary & Benefits
Fully negotiable, plus additional benefits and progression opportunities.
Responsibilities
* Serve as the initial point of contact for tenants regarding urgent, routine, and adaptation works.
* Schedule customer appointments and create events.
* Notify customers about the planned arrival of workers.
* Assign jobs to relevant trades/departments via computer communication, considering cost, customer service, and resource availability.
* Raise survey events on new COTs, adaptations, and response jobs.
* Monitor the progress of all jobs to ensure completion and proper documentation.
* Coordinate with administration, supervisors, and management to answer queries and review ongoing works.
* Communicate daily with client district maintenance officers/administrators.
* Ensure completion dates are met or extensions requested when necessary.
* Handle queries and resolve complaints.
* Maintain standards and processes to achieve KPI targets.
The Ideal Candidate
* Experience in scheduling, logistics, or planning.
* Experience in customer service and delivering customer excellence.
Preferred Experience
* Experience in a fast-paced construction environment, focusing on housing maintenance.
For more information or to apply, please apply via the link below or contact Jack Groves at Vanrath in strict confidence.
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