Role: Senior IT Engineer
Location: Oxfordshire (primarily Witney, with 1 day per week at a second local office)
Department: IT
Type: Full-time, Permanent
We are representing a well established financial services organisation seeking a 3rd Line IT Systems Support Engineer to join its internal IT team.
This is an office based role split across two Oxfordshire locations, with occasional travel to other sites as required. You will join a small, collaborative IT team supporting users across the entire business.
The Role
The successful candidate will provide second and third line technical support, acting as a key escalation point for complex issues. The position involves a combination of deskside, remote and telephone support, alongside involvement in infrastructure improvements and small project work.
You will also liaise with third party suppliers and contribute to the ongoing development of IT systems to ensure they remain secure, efficient and aligned with business growth.
Key Responsibilities
1. Deliver second and third line support for incidents, service requests and technical issues
2. Act as an escalation point for more complex problems
3. Support and maintain Microsoft 365 and Azure cloud environments
4. Install, configure and maintain hardware, software, servers and ne...