Overview
Hybrid Marketplace Account Executive | Manchester | £28,000
Zachary Daniels are recruiting for a Marketplace Account Executive to join a well-established and loved omni-channel fashion retailer. This is chance to be part of an amazing business who are currently going through their most sustained period of growth with more incredible growth projected!
Responsibilities
* Monitor key performance indicators (KPIs) for each drop shipment account, tracking metrics such as order fulfilment SLA's, shipping accuracy, sales tracking, and customer satisfaction.
* Identify areas for improvement and work collaboratively with partners to optimise operations.
* In conjunction with the daily account activity, own the Account Plan and other planning materials, and ensure they are regularly reviewed against established milestones and targets.
* Ensure that agreed quality assurance and customer satisfaction procedures are fully implemented and monitored.
* Understands the key accounts' strategy, issues, culture, challenges considering the impact on account management.
* Maintain product ranges pricing across partners, uploaded in line with seasonal deadlines, with established pricing and full-size ranges available.
* Completion of customer product matrix, imagery & samples when required.
* Manage stock, work closely with the imports team on new season stock availability and seasonal promotions.
* Monthly analysis & management of customer take up of forward orders.
* Build great relationships with key areas of the business such as Buying, Marketing, Product & Digital.
* Analytical thinking - ability to tackle complicated issues by evaluating information gathered, analysing future sales, future stock, and act upon your findings.
* Serve as the primary point of contact for new drop shipment accounts, building and maintaining strong professional relationships. Address any concerns or enquiries promptly to the Account Manager, acting as a liaison between the company and the partner.
* Close working relationships with Digital, Wholesale, Sales agents, Retail, Logistics, Finance and Customer Experience teams to deliver cross-functional initiatives and improvements.
Skills Required
* Strong computer skills including Microsoft Word and PowerPoint with a minimum intermediate level for Excel.
* Knowledge of and experience in using customer portals.
* Analytical thinking - ability to tackle complicated issues by evaluating information gathered from a variety of sources, analysing future sales, future stock, and act upon your findings.
* Demonstrable ability to facilitate the identification and shaping of opportunities across Service Lines.
* Able to demonstrate excellent customer service experience working on DTC accounts.
* Understanding of logistics function gained from experience of working with them in a previous customer service role.
* Strong work ethic & positive 'can do' attitude.
* Self-motivated.
* Excellent time management
* Strong communication and organisational skills.
* Confident in customer facing situations.
* Excellent interpersonal skills.
* Able to forge excellent working relationships with customers, sales agents, and colleagues.
Benefits
* Profit Share Bonus.
* Future-Proof Pension
* Annual Leave: 25 days + BH
* Buy More Leave: Buy up to an additional 3 days of annual leave every year
* Exclusive Discounts.
* Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
* Benefit from enhanced Maternity & Paternity schemes after 2 years of service.
* Take advantage of birthday hours to celebrate your special day.
* Wellness Walks: Join company walks to stay active and connect with colleagues.
* Work in a state-of-the-art Head Office environment.
* Volunteer Day: Enjoy a paid day off to give back to your community.
* Free, secure on-site parking for all employees.
* Enjoy meals in their subsidised canteen, featuring Starbucks coffee.
* Cycle to Work.
* Fitness Perks: Access discounted gym memberships at various locations.
* Flexible and Hybrid working.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Administrative and Support Services
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