Responsibilities
* Transaction Monitoring: Review and analyse customer transactions to identify potentially suspicious activity, including money laundering, fraud, terrorist financing and other typologies.
* Investigate flagged transactions across the suite of products using transaction monitoring systems and assess their potential risk.
* Investigate Mule alerts that are raised through transaction monitoring.
* Escalate suspicious activity for further investigation, ensuring compliance with legal and regulatory obligations.
* Use AI-enabled monitoring tools as part of day‑to‑day transaction monitoring activity. Review and assess AI‑generated alerts and recommendations, applying analyst judgement to support accurate decision‑making.
* Use insights from AI outputs to support investigations, identify potential risks or patterns, and elevate findings in line with agreed procedures.
* Share observations to support the ongoing improvement of monitoring tools and controls.
* Reporting & Documentation: Prepare detailed investigation reports outlining findings, actions taken, and recommendations.
* Maintain accurate records of monitored transactions and investigations to support audit requirements and regulatory reviews.
* Communication: Handle inbound and outbound phone‑based and chat‑based interactions with customers, engaging with customers, addressing inquiries, and providing support for suspended accounts. Strong communication skills and ability to manage phone calls effectively are essential.
Qualifications
* Experience in financial crime, ideally in a transaction monitoring role within the banking or financial services industry.
* Ideally, experience leveraging AI tools to support financial crime investigations and produce high‑quality investigative summaries.
* Demonstrated ability to critically assess AI‑generated case summaries, applying professional judgement to support sound case decisions while ensuring full regulatory and policy compliance.
* Strong knowledge of UK financial crime regulations, including the Proceeds of Crime Act (POCA), the Money Laundering Regulations (MLR), and the Financial Conduct Authority (FCA) guidelines.
* Familiarity with transaction monitoring systems.
* Strong analytical and investigative skills with a keen attention to detail.
* Excellent written and verbal communication skills to produce clear, concise reports and communicate with stakeholders.
* Ability to work under pressure and manage competing priorities in a fast‑paced environment.
* Strong understanding of banking products and services, including payments, savings, and investment transactions.
Desirable Skills
* ACAMS (Association of Certified Anti‑Money Laundering Specialists) certification or equivalent ICA qualification.
* A proactive approach to problem‑solving and continuous learning.
* Ability to work under pressure and manage multiple high‑priority tasks simultaneously.
Benefits and Work Arrangements
This is a hybrid role – the team works in the office three days a week. Your working week will consist of 7.5‑hour shifts between 8 AM and 8 PM, Monday to Friday, and you will be required to work one day of the weekend every other week remotely. If you work a weekend day, you will receive a day off during the week. The role also requires several bank holidays to be worked a year, with any bank holidays worked given back as time in lieu.
At Zopa we value flexible ways of working. The hybrid role requires you to come to our Manchester office three days a week, while you also have the option of working from abroad for up to 120 days a year. We will ensure you have everything you need to thrive, both in your work and home life, from day one.
Diversity and Inclusion Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum, and are proud of a culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments.
Subject to having the right to work in the country of choice.
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