Private Sector Housing Team Leader / Officer
* Location: Welwyn Garden City
* Job Type: Full-time
* Pay: £23-25 per hour
We are seeking a dedicated Private Sector Housing Team Leader to work closely with the Private Sector Housing Manager, ensuring the effective performance of Private Sector Housing functions in line with statutory requirements and council policies. This role involves both proactive and reactive inspections of homes, management of the Disabled Facilities Grant budget, and leadership over a small team.
Day-to-day of the role:
1. Oversee proactive and reactive inspections of homes not meeting the Decent Home standards and Houses in Multiple Occupancy (HMOs).
2. Guide staff and make decisions on enforcement cases, using professional judgement to reach justifiable and robust decisions, subject to internal authorisation processes.
3. Manage either the day-to-day issuing of HMO Licences and investigation of HMO Management Breaches or the management of mandatory and discretionary grants, depending on the focus area.
4. Respond to customer contacts, complaints, and assist with Member and MP enquiries and requests within agreed timescales.
5. Fully investigate complaints related to housing conditions, overcrowding, a...