Location: Maingay House - Aylsham
Salary: £25,179 - £32,203 per annum
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
Overview
Employer of the Year
Housing Heroes awards 2025
We’re looking for someone with good customer care skills to provide a focused management service to our residents living in our Over 55’s Housing schemes.
Responsibilities
* Manage access to the building for residents, contractors and visitors.
* Act as key-holder for the building, ensuring security of communal areas and facilities.
* Serve as the first point of contact for residents, communicating effectively and coordinating with internal teams to deliver services.
* Stay flexible, calm under pressure, and handle emergencies.
* Manage own workload, prioritise tasks and deliver excellent services to customers.
Qualifications
* Previous experience in Facilities Management and knowledge of housing/building management sector.
* Good IT skills on a range of systems.
* Excellent time management, communication and customer care skills.
* Ability to travel across the region and have access to a vehicle; cover scheme in Cawston and travel to Norwich office at least once a month.
* Basic Criminal Record Check Clearance.
Additional Requirements
You must be eligible to work in the UK; visa sponsorship is not offered. You are required to reside in England or Wales for the duration of employment.
Closing Date: Monday 25th May 2026 at midnight.
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