Do you love connecting people with heritage? As a Visitor Experience Officer in Llŷn you will be doing just that, through the delivery of imaginative and inclusive visitor engagement.
Office location: Your main place of work will be Plas yn Rhiw with regular days in Porth y Swnt.
Working pattern: 18.75 hours a week.Regularly expected 2 days a week on a site with flexibility for how the additional hours are worked. Weekend working required from time to time to support visitor programming and events.
What it's like to work here
You’ll be reporting to the Visitor Experience Manager and working as part of a creative Visitor Experience Team of 5 people in the newly formed property group Gogledd Orllewin Cymru (North West Wales).
There is no line management of staff as part of this role but there will be line management of volunteers.
Communicating in the medium of Welsh and English is essential for the role.
A full UK driving license is required.
What you'll be doing
As Visitor Experience Officer you'll be responsible for the delivery of interpretation and visitor programming at Plas yn Rhiw and supporting these aspects in Porth y Swnt, Sarn y Plas and the historic coastguard hut on Mynydd Mawr.
Led by audience data, you'll design interpretation and programming to engage new audiences and help deepen connections for existing visitors. You'll collaborate with teams internally and identify opportunities for programming in partnership with others.
This is an exciting opportunity to join the team and help shape the future visitor experience at Plas yn Rhiw. In 2026 the final stages of a large building project are coming to an end. As we re-open the house, you'll support the development of the core offer and help bring the campaigning story of the Keating sisters to life.
Who we’re looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
* an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
* teamworking and leadership skills to support and develop staff and volunteers
* organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations
* financial awareness, including budget monitoring and resource planning
* awareness of health and safety, safeguarding, and accessibility standards
Additional criteria for all other applicants. We’d love to hear from you if you’re:
* used to multiple deadlines and managing your own workload
* skilled in organisation and planning, with a good eye for detail
* a hard-working and committed team player
* comfortable with IT: Microsoft Office, as well as web and social media
* experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
* familiar with health and safety procedures
* familiar with creating great interpretation and evolving new visitor activities
* understanding of resource management for delegated budgets and compliance
The package
The National Trust has the motto 'For everyone, for ever' at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Plas Yn Rhiw, Rhiw, Pwllheli, LL53 8AB
Documents
* Swyddog Profiadau Ymwelwyr - Lefel Gyrfa B VEO.pdf
* Visitor Experience Officer - Career Level B.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 22 March 2026
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy.
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
EqualOpportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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