Lead General Manager – East Midlands (Nottingham, Derby, Leicester, Grantham & Kettering)
As a global food‑travel expert, we offer a range of delicious options across the East Midlands. In this role, you will lead multiple sites and ensure exceptional customer service and operational excellence.
Benefits
* Competitive salary of £45,000 p.a.
* Discounted meals on shift
* Colleague discount up to 50%
* Friends & Family discount up to 20% (T&C apply)
* Flexible working
* Management bonus scheme
* Access to digital GPs, 24/7 helpline for you & family
* Wellbeing support through Retail Trust and family‑friendly leave
* Variety of networks (Neurodiversity, LGBTQ+ etc.)
* Life assurance
* Apprenticeships & ongoing development opportunities
* Share incentive plan (SIP)
Role Summary
You will inspire teams and ensure sites deliver exceptional service and profitability across all operations.
Main Responsibilities
* Lead and manage full site operation, overseeing multiple units.
* Drive commercial performance, operational excellence and compliance.
* Coach managers, develop talent, and build high‑performing teams.
* Schedule and plan workforce to meet operational demands.
* Support recruitment, onboarding and retention efforts.
* Own site P&L; identify revenue growth and cost‑saving opportunities.
* Control labour, waste and stock to meet targets.
* Analyse performance data and take corrective action.
* Ensure compliance with Food Safety, Health & Safety and operational policies.
* Lead internal and external audits; maintain audit‑ready documentation.
* Provide operational updates and act as key point of contact for communications.
* Implement local initiatives to improve customer satisfaction and team engagement.
* Incorporate sustainability and social responsibility into operations.
Key Skills And Experience
* Proven experience managing multi‑unit operations in high‑volume retail, hospitality or food service.
* Strong leadership and talent development skills.
* Solid understanding of P&L management, labour control and commercial decision‑making.
* Experience in Food Safety and Health & Safety compliance, including managing audits.
* Excellent organisational, communication and problem‑solving skills.
* Adaptability, resilience and hands‑on approach.
* Experience using operational systems such as WFM, Lynx.
* Ability to manage unexpected challenges (staff shortages, customer complaints, supply chain issues).
* Experience communicating with external and internal stakeholders.
SSP are proud to be an equal‑opportunity employer that seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
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