Job Description
The Wernick Group is the UK's largest and longest standing National provider of permanent and temporary modular buildings and site accommodation, is looking for a talented individual to join their team.
Established since 1934, The Wernick Group continue to be a family run and owned company who have more than doubled their profits in the last 5 years. We believe that our success has been driven by the quality and dedication of our workforce. Our business is full of people with enthusiasm and vision coupled with friendliness and a real can-do spirit.
We are seeking a proactive IT Coordinator to provide 1st and 2nd line IT support to users across the Group. You'll be responsible for resolving escalated incidents and service requests, supporting user administration and day‑to‑day IT operations, and liaising with third‑party suppliers to ensure issues are progressed effectively.
This role is varied and responsive to business need, requiring strong troubleshooting skills, structured working practices, and effective communication with internal and external stakeholders.
About The Role
Key Duties and Responsibilities
* Provide 1st and 2nd line IT support, resolving escalated incidents and service requests from the IT helpdesk
* Troubleshoot and resolve desktop, user access, application and mobile device issues
* Ensure all tickets are accurately updated, progressed and resolved in line with agreed priorities and timescales
* Administer starters, leavers and internal role changes, including account setup and maintenance in Active Directory and WINI
* Liaise with third‑party suppliers and support partners, raising, escalating and tracking issues through to resolution
* The procurement of all IT assets and the processing of purchase orders and invoices related to purchases
* Maintain accurate IT asset records, supporting the issuing, recovery and tracking of IT equipment
* Carry out routine IT operational and system administration tasks within agreed procedures
* Support IT projects and improvement initiatives as directed by the IT Manager
* Perform IT checks and audits at Wernick offices as required
* Provide occasional out‑of‑hours or site‑based support, including overnight stays when necessary
* Undertake any other reasonable duties required to support the effective operation of the IT function
Desired, Skills and Experience
* Proven experience working in a 2nd line IT support role, resolving issues escalated from a 1st line service desk
* Strong troubleshooting skills across desktop, user access, mobile devices, desktop phones and business applications
* Experience using IT helpdesk or ticketing systems, with clear understanding of prioritisation and escalation
* Working knowledge of Active Directory user and group administration
* Experience administering starters, leavers and user changes within defined processes
* Ability to liaise effectively with third‑party IT support providers and suppliers, tracking issues through to resolution
* Understanding of IT asset management processes, including issuing, tracking and recovering equipment
* Proficient in the use of Microsoft Office applications
* Experience supporting AutoDesk suite of products (desirable)
* Ability to manage workload effectively and adapt to changing priorities
* Full UK Driving License
Attributes
* Acts as the face of IT at the Kenfig site, building positive working relationships with users through a professional, approachable and customer‑focused mindset
* Demonstrates a strong service ethos, with the ability to communicate clearly and calmly with non‑technical users
* Proactive and positive, taking ownership of issues and seeing them through to resolution
* Self‑motivated and able to work independently while recognising when to escalate issues or seek support appropriately
* Comfortable working within defined processes and escalation paths
* An enthusiastic team player who collaborates effectively and shares knowledge with colleagues
* Flexible and able to adapt to changing priorities when required
Your Future with the Wernick Group
At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'.
* Competitive salary and bonus scheme
* Generous holiday allowance (rising with service)
* Option to sell or carry over up to 5 days holiday
* Christmas Shutdown
* Early finish Friday
* Group pension scheme
* Annual Salary review – takes place each January
* Long service awards
* Employee of the Month awards
* Customer service awards
* Life Assurance
* Personal Accident Insurance
* Free onsite parking
* Employee assistance programme
* Training and progression opportunities
* Family run and well established, secure company (trading over 90 years)
* Open door policy
* Employee Referral scheme
* Benefits scheme (discounted retailers such as money off Apple, Virgin Atlantic Holidays, Currys, Argos, Tesco and restaurants including Harvester, Miller and Carter, Nandos and many more)
* Corporate Eyecare Scheme through Specsavers
* Ideas portal (message the CEO) and awards for implemented suggestions
* Cycle to work scheme
* Annual paid volunteering day
We are an equal opportunities employer and welcome applications from all sections of the community. We thank you in advance for your interest in this role and our company.
IMPORTANT NOTICE TO RECRUITMENT AGENCIES:
Any unsolicited CV’s will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.
The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
Please note, this vacancy is subject to close earlier than the stated closing date dependent on application numbers
If you require any reasonable adjustments for your interview, please advise our recruitment team as soon as possible.
Skills Needed
About The Company
Why Build Your Career with Wernick Group?
Rich Heritage, Progressive Future: As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach. This unique combination ensures a work environment that respects legacy while embracing the future.
Diverse Opportunities: Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors. From modular building solutions to off-grid power, your professional journey can be as dynamic and varied as our services.
Commitment to Excellence: At Wernick, excellence isn’t just a goal; it's our way of life. We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success.
Continuous Investment in People: We believe in nurturing talent from within. Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning.
Simplicity and Efficiency: Our business model is streamlined to reduce bureaucracy, enabling you to work in an environment that values decisiveness and efficiency. This approach allows you to focus on what you do best, without unnecessary complications.
Environmental and Social Responsibility: We're committed to reducing our carbon footprint and ensuring a safe, positive working environment. Working with us means being part of a team that cares for the planet and its people.
Company Culture
Clear path to progression: We believe everyone should have a clear path on how they can progress. That’s why we have developed the Wernick Way Forward, a personal development plan catered to each employee.
With the Wernick Way Forward, we provide a roadmap that outlines clear and achievable steps for employees to follow in order to reach their career goals.
Trainee programmes: Start your career with one of our trainee programmes. These are designed to help you develop and grow in our business and offer an advance career progression.
The Trainee Yard Operative Programme offers individuals the opportunity to develop their skills and work as a Yard Operative at one of our Hire depots. Engage in hands-on experience as you become a member of our team.
The Graduate Training Programme opens doors to explore every aspect of the company. Gain valuable insights, mentorship and the tools needed to excel as a leader within our company.
Training and development: Feel confident in your role and enjoy what you do. We recognise the need to invest in training and development.
By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals. We make sure that everyone who works with us has the resources they need to learn and develop their roles. We value mentoring and offer clear routes for career progression.
Desired Criteria
* Experience supporting AutoDesk suite of products
* Full UK Driving License
Required Criteria
* Proven experience working in a 2nd line IT support role, resolving issues escalated from a 1st line service desk
* Strong troubleshooting skills across desktop, user access, mobile devices, desktop phones and business applications
* Experience using IT helpdesk or ticketing systems, with clear understanding of prioritisation and escalation
* Working knowledge of Active Directory user and group administration
* Experience administering starters, leavers and user changes within defined processes
* Ability to liaise effectively with third party IT support providers and suppliers, tracking issues through to resolution
* Understanding of IT asset management processes, including issuing, tracking and recovering equipment
* Proficient in the use of Microsoft Office applications
* Ability to manage workload effectively and adapt to changing priorities
Closing DateSunday 10th May, 2026