Would you like to join Europe's leading premium health and wellness group?
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership S upport T eam leader to join our team!
As a Member Support Team Leader you will r eport into the Member Support Operations Manager, lead ing a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.
You will resolve high level escalated member queries " by m onitoring team performance and overseeing the delivery of daily, weekly & monthly KPI's .
Please be aware shifts may vary - m orning, evening & weekend working will be required. "
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives"physically and mentally.
Our perks :
* Free Club Membership for you and your family!
* 50% Discount on food and drinks.
* Discounts on Swimming, Tennis Lessons, and Personal Training.
* Opportunities for Career Advancement through internal training and development.
* Wagestream App : Get paid on demand!
* Access to our Benefits Suite .
About you:
* 1+ years' experience with sales or membership in any sector
* Experience with outbound calling in a fast-paced environment
* Exceptional customer service experience with live channels/office based worked
* Highly developed leadership qualities"with prior experience leading a team to meet targets and KPI's
* Organisational skills & commercial acumen"
* Ability to use an empathic & reasonable approach to member queries"
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!