Job Title: Operations Administrator
Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR
Salary: Up to GBP30,000 per annum, Dependend on experience
Job Type: Permanent, Full Time
About us:
Jackson Fire and Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large:scale commercial installations, were trusted for our quality, reliability, and service.
Were looking for a highly organised, proactive, and customer:focused Operations Administrator to join our team. This is a full:time, permanent, office:based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.
Key Responsibilities:
Customer Service and Communication:
* Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.
* Liaise directly with customers regarding job bookings, changes, follow:up work, and general service updates.
* Follow up with customers post:service to gather feedback and ensure satisfaction.
* Handle incoming service:related queries and complaints in a calm, helpful, and solution:focused manner.
* Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.
Operational Support and Administration:
* Process and check inspection reports and invoices with accuracy and attention to detail.
* Enter, update, and manage job and customer data in company databases and CRM systems.
* Assist with the scheduling of engineer appointments and job tracking to ensure timely service.
* Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly.
* Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery.
* Support the operations team with general administrative duties including document preparation, filing, and data management.
* Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel.
* Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency.
* Answer incoming calls and route them to the relevant team members or handle queries where appropriate.
About you:
Requirements:
* Strong organisational skills and a high attention to detail.
* Excellent customer service skills and a friendly, professional manner.
* Confident using Office 365, CRM systems, and other business software.
* Excellent verbal and written communication skills.
* Ability to manage multiple priorities and work under pressure.
* A proactive and adaptable approach with a willingness to take initiative.
* Previous experience in an administrative or customer:facing office role is essential.
The Benefits:
* 25 Days annual leave plus Bank Holidays
* Additional day off for your birthday
* Continuous training and development opportunities
* Private medical insurance
* Company pension scheme
* Opportunities for progression within the organisation
* Regular team:building events and social activities
* Quarterly recognition awards for outstanding performance
If youre an organised, customer:focused individual who enjoys variety in your work and wants to be part of a growing team, wed love to hear from you.
Please click APPLY to send your CV, to be considered for this role.
Candidates with the relevant experience or job title of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.