Vacancy: Repairs Scheduler
Location: Worcester, Droitwich, Kidderminster & Redditch
Sector: Social Housing
Salary: £31,140.00
Start Date: ASAP
Mobile Contract
Think Recruitment are looking for an experienced Repairs Scheduler based in the Worcester, Droitwich, Kidderminster & Redditch area.
Our client who is a well know Housing Association, is looking to expand the team with an experienced Repairs Schedular. As the central coordinator of our in-day operations, you'll play a vital role in ensuring our customers receive a smooth, reliable, and high-quality repair service. You'll be responsible for real-time scheduling, matching the right Multi-skill Trades Operative to each job, and ensuring appointments are kept and repairs are completed right first time. Ideally you will have carried out a similar role previously within the Social Housing sector.
What You'll Be Doing:
Championing a customer-first approach in all scheduling and communications.
Managing real-time scheduling and resolving in-day issues to prevent service disruption.
Coordinating emergency and out-of-hours jobs with on-call Multi-skill Trade operatives or subcontractors.
Central point of contact to customers, and to operatives and the call centre to maintain workflow and customer satisfaction, providing updates as and when needed.
Scheduling, support, coordination and administration support to our mobile workforce.
Supporting continuous improvement and identifying opportunities to enhance service delivery.We're Looking For Someone:
With proven experience of using scheduling or workforce management systems (e.g. DRS, Open Housing) and planning a field based multi-skill trades workforce, within a Housing repairs environment or within facilities/ construction.
A strong customer-focused mindset with the ability to resolve queries and complaints professionally.
Excellent communication and organisational skills.
Demonstrates a proactive approach to managing both their own and others' workload, tasks, and job planning.
Shows strong adaptability to changing priorities and effectively manages multiple, and at times evolving, demands.
GCSEs in English and Maths (or equivalent).If Interested please call Deanna Bruton on (phone number removed) or Email (url removed) to find out more info