Who we are A fast-growing pharmaceutical, healthcare & cosmetic company specialising in high-quality and innovativehealthcare, beauty, and wellness products is looking for an experienced Admin & Operations Assistant at ouroffice in North London. We are a forward-thinking, family-run and ethical business which takes pride inoutstanding customer service and in the highest standard of products. What we offer: The opportunity to develop your career and grow professionally with great rewards and future career prospects, and have a prominent top position in the company is up for grabs for the right candidate. If you feel you have the passion to be part of this business and take it to the next level, then please get in touch for a discussion. Job details Location: London (N19) Job Type: Full-Time (3038 hours per week) Hours: Monday Friday (General office hours) Salary: Competitive Responsibilities and Duties Managing the administrative & operative duties, which include: Handling of inbound & outbound deliveries, liaising with couriers, freight partners & customers. Order handling & processing attention to detail is essential. Liaising with our large customer base, suppliers, and key partners. Administration of customer accounts, bookkeeping and invoicing (cloud drive & accounting software). Handling queries via telephone and email. Managing the stockroom, which includes taking & checking inbound deliveries, dispatching & booking outbound deliveries (domestic & international), & allocating stock, ensuring the stockroom is always clean and tidy. Stock tracking & regular stocktaking. General office duties which include: Customer service & management of mailboxes. Generating monthly reports. Maintaining an up-to-date database, including the daily filing and tracking on the cloud drive. Corresponding to daily inbox & telephone queries, and handling these in a timely & proficient manner. Qualifications and Skills Full training will be given on our in-house systems, but the ideal applicant should: Fulfil the key skills within the role, which include good communication skills, organisational skills, and attention to detail, with practical experience in areas like IT, planning, and customer service demonstrating valuable transferable skills within. Required education: Minimum A-levels (Maths, English and Business Studies preferred). Basic experience in filing purchase/sales documentation and other compliance management. Be literate in the use of in-house computing systems and Microsoft Office and/or iOS applications. Be keen to demonstrate skills and take on responsibilities. Be well-organised & time-efficient and have good attention to detail. Possess excellent communication skills with well-spoken and written English, including excellent email drafting. Be literate with Microsoft Office packages proficiency in Excel is key. Have a high level of literacy & numeracy and a keen eye for detail. Be a quick learner and self-reflective of their performance. Be reliable and trustworthy. Self-motivated & driven to excel. Be organised and have the ability to work well in a team, as well as independently managing their tasks & responsibilities. Be hard-working, dedicated, sharp-minded, and proactive in nature. Experience: Administrative & operational experience within an office-based environment: 3 years (preferred). Stock handling & management within a small business environment: 12years. Customer service experience & dealing with queries in a professional manner: 12 years. Knowledge & previous experience of the use of accounting software (such as Xero and QuickBooks) would be an advantage, but not essential.