Join Our Team at Finning (UK) Ltd!
Are you ready to take your career to the next level? At Finning, the world's largest Caterpillar dealership, we have an exciting opportunity for a
Service Controller
to lead a dynamic team of engineers and deliver exceptional customer experiences. With over 90 years of unrivaled service, we cater to various industries, including mining, construction, and forestry. Position Overview
As a Service Controller, you will play a crucial role in optimizing resources to meet customer needs while maintaining our high standards of service delivery. Your leadership will ensure that our customers receive the best possible support and solutions. Your Responsibilities
Customer Focus:
Understand and respond to customer requests, prioritizing their needs and allocating the right resources. Job Management:
Plan and oversee all jobs to maximize engineer productivity, ensuring timely resolutions. Work Order Accuracy:
Open and close work orders accurately to enhance billing efficiency and identify opportunities for improvement. Data Management:
Keep all systems updated with accurate job information and load trial data to relevant platforms. Team Leadership:
Directly manage a team of 4-8 engineers, providing mentorship and addressing performance issues. Service Excellence:
Ensure adherence to service processes for consistent and extraordinary customer service delivery. What We’re Looking For
Essential Skills: Strong customer service skills with the ability to build lasting relationships. Excellent planning and organizational abilities. Attention to detail and effective negotiation skills. Good interpersonal and IT skills, particularly in Microsoft Office. A collaborative team player. Desirable Knowledge: Advanced engineering aptitude. Knowledge of gas and diesel engine products. Familiarity with mobile and fixed equipment components. Experience with relevant applications and systems (e.g., DBSi, SAP). Understanding of warranty and commissioning processes. Qualifications
Foundational engineering understanding and qualification. A minimum of 3 years’ experience in a technical or mechanical engineering role. Previous experience in a similar role within the industry is desirable. Accountability
Keep customers informed of job progress, ensuring commitments are met. Ensure the health and safety of engineers and support staff during tasks. Maximize customer revenue and control service expenses. Manage approximately 100 work orders with an average value of £300k per month. Ensure adherence to first-time fix rates and response times. Working Environment
This is an office-based role with flexible working hours between 7 am – 6 pm on weekdays, with potential Saturday shifts as needed. Why Finning?
At Finning, we believe our people are the heart and soul of our company. We offer an attractive benefits package, including: 25 days of holiday Company pension scheme Healthcare benefits Company share scheme Various flexible benefits If you’re looking for a global organization that values training and offers a competitive package, we want to hear from you! Our Commitment to Diversity
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and encourage individuals from all backgrounds to apply. We are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. Join us in shaping the future of service excellence!