Join to apply for the Mental Health Transport Assistant role at Orcutt Labs, Inc.
Full Time (40.3 – 46.25 hours/week). Location: Unit 1 Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED. Reports to: Deputy Care Operations Manager (DCOM). Shift pattern: 4 on / 4 off (alternating between 4 days and 4 nights). Pay: blended rate of £12.94 p/h or £13.03, starting from £27,351.89 – £31,130.45 based on expected hours.
We are seeking compassionate and dedicated Mental Health Transport Assistants to join our growing team. Experience is a bonus, but not essential—full training is provided. We’re looking for empathetic individuals who thrive in a team environment and are committed to providing respectful, person‑centred care.
Equal Opportunities
Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community … in line with the Equality Act 2010.
What You’ll Be Doing
* Support a range of transport needs involving individuals detained under the Mental Health Act, including hospital transfers, court or prison escorts, and medical appointments.
* House extractions under Section 135, working alongside police and mental health professionals to safely move patients from their home to a place of safety.
* Community assessments, supporting local authority mental health reviews in peoples’ homes.
* Bed watch services, supervising and supporting admitted patients during hospital stays.
* Suite Work, providing care and supervision for patients held in psychiatric suites under Section 136 or 135, often for up to 24 – 36 hours.
* Work in crews of two or more, rotating between driving, escorting, and sitting with patients. Use secure, specially‑adapted vehicles under 3.5 tonnes, with larger Safe Area Vehicles for more complex transfers.
Requirements
* Full UK Manual Driving License (required).
* Enhanced DBS certificate within the last 3 years (preferred).
* Strong communication skills and ability to stay calm under pressure.
* Team player with resilience, empathy, and great attention to detail.
* Minimum 12 months driving experience preferred.
* Compassion, patience, and emotional resilience to support individuals in distress or crisis.
* Ability to manage sensitive and sometimes distressing information, adapt quickly to changing situations, and maintain professionalism in high‑pressure environments.
Who We Are
Secure Care UK was founded in 2013 in response to a national need for safe and compassionate transport for individuals detained under the Mental Health Act. We are the only Secure Patient Transport provider in the UK meeting Restraint Reduction Network (RRN) standards. Headquartered in St Leonards, we operate nationally and also handle some international transfers. Celebrating 10 years of service in 2023, our core values remain: Patient First, Respect, Openness, Unity, and Determination.
What We Offer
Training & Development
* Full induction including de‑escalation, physical intervention, handcuff training, and First Aid.
* Additional specialist training and NVQ Diplomas.
* Career progression and mentoring opportunities.
Benefits
* Company pension.
* Refer‑a‑friend bonus.
* Health Care Cash Plan (after 6‑month probation).
* Blue Light Card eligibility.
* Employee Assistance Programme (from day one).
* Full uniform and enhanced PPE.
* Additional annual leave after 2 years.
* Wagestream financial wellbeing platform.
* Monthly Care Awards and driver recognition schemes.
* Suggestion scheme with rewards for implemented ideas.
Please Note
Due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £22 p/h, with enhanced pay (£1.20 p/h) for work involving Place of Safety and Bed Watch. Additional shift enhancements of £1.75 p/h may apply for call‑ins or extra shifts.
If you’re passionate about making a difference and supporting people through challenging times, we’d love to hear from you. Apply today and start a meaningful career with Secure Care UK.
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