3655 - ICT Infrastructure Support Assistant
This role is a fantastic opportunity for apprentices currently studying for NVQ Level 2/3. Apprentices should note that the salary would be the Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.
Interview Date: TBC
An exciting opportunity has arisen for an IT Infrastructure Support Assistant to work within the Infrastructure team in the ICT Department at Barnsley Hospital NHS Foundation Trust on a 12-month placement. The role is ideally suited for university students completing a sandwich degree in computing/networking with a passion for technology and experience working in a fast-paced environment.
Main duties of the job
The post holder will be responsible for providing ICT Infrastructure support. This includes monitoring a call ticketing queue, remote fixes, processing procurement of IT equipment for the Trust, IP & analogue telephony configuration, server monitoring/maintenance, advising users, and general administration duties. The role requires a high level of customer focus and the ability to work independently.
About us
Please note that the Trust reserves the right to close the position early.
Barnsley Hospital NHS Foundation Trust is a high-performing organization, achieving a 'Good' rating in the latest CQC assessment and making significant progress in strategic objectives. We value our staff's commitment to ensuring a sustainable future for the organization, which is highly regarded by our local communities.
There has never been a better time to join Barnsley Hospital. We are moving at pace, and a 'we can do' attitude is evident throughout the organization, with staff engaged in change and committed to growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment for all applicants regardless of race, nationality, ethnicity, gender, marital status, disability, religion, sexual orientation, age, or offending history.
The cost of the DBS (criminal records check) for Band 6 and above roles will be deducted from the salary of successful candidates.
Certificates of Sponsorship
For those requiring sponsorship under the skilled worker or health & care visa routes, please check eligibility via the link provided. Note that from April 9th, 2025, entry roles at bands 2 and 3 will no longer be eligible for sponsorship.
Job responsibilities
Job Description for ICT Infrastructure Support Assistant
Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.
Supporting Documents
Please consult the values-based recruitment guidance and related documentation.
Person Specification
Trust Values
* In around 100 words, describe what Equality & Diversity means to you and why it is important.
* In around 100 words, describe a time you demonstrated compassion at work.
Qualifications
* Minimum of 3 GCSEs at Grade 4 or equivalent, including English Language.
* Passing or working towards Microsoft Desktop Support certifications in Windows 7 and/or Windows 10.
* Working towards a degree in an IT-related subject.
Skills and Abilities
* Keyboard skills
* Good communication
* Good organizational skills
* Excellent telephone manner
* Ability to work in a team
* Able to accept direction
* Ability to work under pressure
* Ability to manage user accounts in Active Directory
Experience
* Experience with call logging systems, remote and face-to-face support.
* Experience in a busy IT Helpdesk environment or contact centre.
Knowledge and Awareness
* Knowledge of Windows and Microsoft products.
* Knowledge of the Imprivata management console.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to identify any previous criminal convictions.
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