Customer Service Representative – Nottinghamshire – £23,800 Are you digitally confident, customer-focused, and passionate about helping users get the best from innovative technology? We are looking for a Customer Service Representative to join our client’s team, providing first-line online support. In this role, you will use diagnostic portals, guide customers through solutions, identify fixes, and work closely with engineering and hire desk teams to ensure an exceptional end-to-end service. If you enjoy problem-solving, advising customers, and working with modern digital tools, this is a fantastic opportunity to grow in a forward-thinking technical environment. Benefits: Holiday entitlement of 25 days per year plus bank holidays Automatic enrolment into the NEST pension after probation Opportunities for ongoing training and development A collaborative and supportive working environment Responsibilities: Providing first-line digital support for enquiries using online portals and diagnostic tools Taking customer calls, offering clear advice and guidance Advising customers on efficiencies and best use of products Identifying and responding to any applicable ‘first fix’ solutions Assisting customers with site set-ups and operational queries Liaising with the wider engineering team and internal departments to resolve issues Reporting key findings, trends, and proactive improvement ideas En...