Our Mortgage Completions team plays an integral role in our Lending Services department and has an opportunity to join them for up to 12 months.
The Lending department manages the entire life cycle of a mortgage application, from receipt of the initial applications, underwriting, to completion, and then servicing the needs of existing customers through to final redemption. This role sits within the completion stage and ensures that the customer’s funds reach their solicitor in time for mortgage completion.
The Completions Team is part of the wider Lending Team. You’ll be part of a friendly, dedicated team that completes all the final checks on mortgage applications before releasing the funds for completion. This involves tasks such as reviewing completion requests (for purchases and additional borrowing), processing mortgage details, and facilitating the release of mortgage retentions. You’ll also handle incoming calls and queries from solicitors and process application refunds where necessary.
You’ll be responsible for ensuring high levels of accuracy and attention to detail within this fast-paced, customer-focused environment. Besides working as part of your own team, you’ll support the broader lending area by assisting the department when needed.
This role operates Monday to Friday, 9am - 5pm, on a hybrid basis. After training, this will include at least 2 days onsite.
About you
For this role, you’ll be customer-focused with a ‘can-do’ attitude and will be happy to help others.
To be successful, you should have:
* Current customer experience with the ability to maintain quality standards in a fast-paced environment
* Strong administration experience with good attention to detail
* Excellent communication skills and a proactive approach to resolving queries and problems
* Good teamwork skills and experience supporting others
Desirable experience includes:
* Handling challenging and/or complex situations
About us
We’re one of the largest building societies in the UK, sharing a mutual goal across our branches and offices to improve the lives of others.
We’re recognized as a ‘Great Place to Work’, offering benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we share values and an ethical approach toward our members, customers, and colleagues.
We’re committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Working with us, you’ll build more than just a career.
All together, better.
Flexibility and why it matters
We understand the importance of flexibility. Wherever possible, we’ll consider alternative working patterns. Please chat with us before applying to explore options for this role.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to every disabled applicant who meets the minimum criteria for our vacancies. During the application process, disabled applicants can opt into the Disability Confident Interview Scheme. If it’s not feasible to interview all candidates meeting the essential criteria, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
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