Salary: £12.81/hour
Applicants must have the current right to work in the UK.
Job Description
What is in it for you:
* All Heartist Card for use in Accor Hotels Worldwide (discounts on stays, dining, shopping, and more)
* Free night stays in our UK hotels (T&Cs apply)
* Complimentary staff meal
* Uniform provided
* 28 days holidays per year (up to 33 with length of service)
* Recommend a Friend Incentive
* Employee Assistance Program to support your wellbeing in professional and personal lives
* Pension scheme
* Company sick pay
* Opportunities for talent development through our learning programs, academies, and apprenticeships
* Participation in initiatives to promote a more inclusive and sustainable world
* And many more benefits and perks
Our objective is simple: to help you grow and ignite your personality.
As the ‘face of Ibis Edinburgh South Bridge, you will extend a warm welcome to our guests, prioritize their wellbeing, and add a personal touch to their stay.
Your responsibilities include:
* Ensuring a memorable guest experience
* Providing quality service by responding promptly, efficiently, and courteously during check-in, check-out, and throughout their stay
* Ensuring all charges are accurate and posted timely
* Handling calls professionally and promptly
* Documenting all internal and guest messages accurately
* Promoting hotel facilities and maximizing sales through sound product knowledge and selling skills
* Performing other duties as requested by management and supervisors
Qualifications
* Experience with OPERA cloud is valued
* Fluency in English
* Customer service skills
Training will be provided in all front-of-house functions and safety procedures to support your success.
Additional Information
Our mission at Ibis Edinburgh Centre South Bridge is to create memorable moments for our guests, connecting hearts from arrival to farewell.
Whether you're seeking a job, a career, or a calling, we have something for you!
If you believe you're the right candidate for the Front Office Supervisor role, please click ‘Apply’ now! We’d love to hear from you!
One more thing…
By working at Ibis Edinburgh Centre South Bridge, you'll be part of the Accor network, a worldwide hospitality leader. With us, you can be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent, creating an environment where everyone feels they belong.
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