Missions and Authorities: To support and maintain the implementation of the quality and hygiene management systems Reduce the production of non-quality product through effective implementation of quality systems, standards and procedures Accountable for customer relationship management through effective complaints handling and problem resolution General Activities: Upholding quality standards and procedures in line with current accreditations Regular review of existing procedures to ensure they meet current guidelines Testing products to ensure they meet our customers quality criteria Working with customers, suppliers and internal stakeholders to ensure alignment on quality standards throughout the supply chain Lead customer driven activities & complaint resolution Specific Activities: Create and distribute company quality standards as required by the relevant accreditations Accomplish quality assurance objectives by monitoring, reviewing and enforcing policies and procedures Train and motivate employees to ensure our quality standards are met Develop quality assurance plans by managing production risks and implementing monitoring procedures (defect prevention through analysis of root causes) Validate quality processes by establishing product specifications and/or measuring product performance against them Maintain and improve product quality and business compliance by completing relevant product and process audits (including but not limited to ISO and BRC requirements) Prepare quality documentation and reports by collecting, analysing and summarising information and trends Professional skills and language : 1 (beginner) to 3 (expert) Level required: Very good command of English 2 IT and productivity Softwares (e.g. Microsoft Word, Excel, PowerPoint) 3 Work Instructions, SOPs and quality document creation 3 Problem solving and complaints resolution 2 ISO 9001 & BRC audit conversant 2 Behaviour Competences: 1 (beginner) to 3 (expert) Level required: Communication 2 Teamwork 3 Committed to results 3 Training/coaching 2 Research and analytical skills