We are looking for Customer Service Advisers to deliver a first-class experience in our contact centre, which is at the heart of our business. It is an exhilarating and fast-paced environment where you will be answering an average of 50 to 60 inbound calls a day from customers that have queries regarding their water bills.
Please note that if you are successful, the start date for this role will be Monday 27th July 2026.
* Telephone interviews will run from 8th June until 19th June
* F2F interviews will run from 15th June until 26th June
If successful, the training period will run between 27th July until 31st August, therefore, we are not able to offer any annual leave during this time.
What you'll do
You will be the first point of contact for many of our customers, with your main focus being on inbound calls. From moving house, consumption questions, explaining a bill, checking tariffs, payment arrangements or resolving an issue, you will have the opportunity to make a difference every day.
As we are office-based you will enjoy face-to-face contact with your colleagues and line manager daily in an inclusive and engaging environment.
From interview to offer, we will keep you updated every step of the way. On day one, you'll receive a warm welcome from your new team and join our unique onboarding programme, including our award-winning academy.
Our ...