Company Description Home Instead Senior Care is the world's leading provider of home care, live-in care, non-medical care and companionship services for older people. With passionate and motivated staff, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our wonderful Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. Our team has been rated 'outstanding' by the Care Quality Commission and we have been rated as a '5-star employer' by WorkBuzz. Job Description Reporting to the Registered Manager, the Field Care Supervisor / Client Services Manager role will require you to ensure the best possible care is provided to our wonderful clients, by encouraging and motivating caregivers to deliver the best possible care to our clients and to continue to develop their knowledge and skills throughout their employment. We are looking for a Manager with a strong care background (any Home Care experience would be desirable but is not essential) to join our friendly Bromley based office team. Qualifications As Field Care Supervisor / Client Services Manager ( CSM ) you will be involved in: Converting new client enquiries Client On-boarding Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements. Managing CAREGiver personal development Care Delivery & on-call rota Ensuring client satisfaction Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly. Additional Information To be successful in the Field Care Supervisor / Client Services Manager role, you will: Have previous care experience with excellent customer service and man management or supervisory skills. Be commercially aware Have influencing capabilities Be able to demonstrate achievement of business growth targets Have the ability to build good working relationships. Have strong organisation and planning skills Be able to work well and accurately under pressure Be flexible to meet the demands of the business including participating in an on-call rota Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle. You will be an experienced supervisor within the care sector, preferably home care, however not essential. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure. Additional information Pay: £27,000.00 - £32,000.00 per year Benefits: 20 days holidays Company pension Employee discount Free flu jabs Free parking Referral programme Schedule: Monday to Friday Weekend availability Area's covered: Bromley Orpington Petts Wood Chislehurst West Wickham Beckenham of course your milage will be covered between client visits! Please Apply NOW with CV OR call Julie Creed on 0208 658 2535, I'd love to hear from you! I'm interested