About Us:Chaffinch is a fast-growing data management company specialising in affordable, accessible and modular solutions for SMEs and large corporations operating across all industries nationwide. Our services include records storage and management, secure shredding, data destruction, document scanning, data capture and automation.The Role:Are you someone who thrives on providing exceptional customer service and is eager to advance in your career? Look no further! Chaffinch invites you to embark on an exciting journey as Operations Manager at our headquarters in Middleport, Stoke-on-Trent.At Chaffinch, we are dedicated to delivering top-notch service to our valued customers and seek a passionate individual to join our team. As Operations Manager, you will play a pivotal role in ensuring the smooth delivery of our services, which meet and exceed customer expectations. Your primary responsibility will be planning, coordinating, and executing all activities involved in delivering our services. You will be the main point of contact for customer support, which will include recording jobs and handling queries and complaints.The role will suit someone friendly, enthusiastic, open, and self-motivated, with a keen eye for detail and a strong sense of responsibility— a passionate advocate for growing businesses.Chaffinch is committed to providing employees with a supportive and collaborative work environment where they can grow personally and professionally. If you are ready to take your career to the next level and work with a team of talented individuals, then we encourage you to apply for this exciting opportunity today.Key Responsibilities:Customer service (external): Answer incoming calls and emails promptly, courteously, professionally, and confidently. Action any customer requests and liaise with the relevant team member/department to keep our customers informed.Customer service (internal): Liaise with other sites, departments, and team members to provide information about customers and accounts.Schedule, amend and manage all customer jobs and administer paperwork accordingly, ensuring information is correct for billing purposes.Define and manage daily routes, drivers, and vehicles to complete all jobs efficiently and to the customer's satisfaction.Document customer interactions, opportunities, feedback, and solutions accurately within our CRM.Proactively support the development of our systems and processes to maximise efficiency across our business.Produce and issue all relevant paperwork required for customer transactions and drivers to carry out daily routes.Manage, order and receipt stationary, stock, and other services as required, and liaise with suppliers to ensure timely delivery of products/services.Update and maintain administrative functions of HR (Breathe), CRM (Capsule), productivity (Trello), and job management (BigChange).Provide general administrative support to the business and senior management as directed.Skills & Experience:Excellent organisation skills and attention to detail.Excellent communication and customer service skills.Good knowledge of IT software applications, Microsoft Office and other online platforms.Good administrative skills and attention to detail, i.e., typing, coordination of HR, CRM, productivity, and job management systems.Self-motivated, reliable, with an enthusiastic and positive outlook.Ability to work without supervision.Ability to manage time and complete multi-tasks in line with timescales.A team player who can build relationships with customers, colleagues and suppliers over the telephone and in person.Ability to work effectively under pressure and someone who is looking for a challenge.Passion for delivering exceptional customer experiences.Benefits:Professional development opportunitiesContributory pension schemeEmployee health & well-being cash planEmployee retail discount schemeExcellent transport links, located just off the A500 and a few minutes walk from Longport Railway StationLocation:Stoke-on-Trent Headquarters – Middleport, ST6 4DJContract:Monday through Friday, 37.5 hours per week, working between 9 a.m. and 5 p.m. Part-time hours may be considered for the right candidate.Salary: £26,000 per year