Job Advert Chestertons Estate Agents Customer Service Support Specialist Location: Islington Hours: 40 hours per week, Monday - Friday (hybrid role once settling in period has been passed) Salary: £28,000 per annum We are currently recruiting for a Customer Service Support Specialist to join our thriving Property Management Department. The ideal candidate will be a well organised, thorough individual with the capacity to learn and implement core management service support functions for our clients. All candidates should be energetic individuals who takes pride in delivering exceptional service levels at all times. Main duties: • Embrace the Chestertons brand and Core Values • Seek out information or answers to clarify knowledge • Meet and network with other employees (both within property management and the wider company) • Understand the importance of professional communication and apply this consistently without being prompted • Apply knowledge learnt to a wide range of property management scenarios to achieve the best result • Learn and understand the purpose of the different departments within Chestertons and how they interact with each other • Actively ask for advice and assistance where necessary • Learn and understand basic legislation and terminology relating to the lettings and property management industry • Learn how to use all software required to be able to fulfil a Customer Service Support Specialist role at Chestertons • Answer client calls quickly and professionally • Answer client queries wherever possible • Take and pass on detailed messages to the correct people in the company • Where messages have been passed on, make sure the client has been contacted/assisted before the end of the day & escalate where necessary • Learn how to troubleshoot common maintenance issues • Adhere to department standards Attributes: • Shows high engagement and willingness to learn • Good organisational skills • Self-Motivated • Self-evaluation to improve outcomes • Receive feedback positively and view as an opportunity to improve • Provide good customer service in every customer interaction with internal and external customers Measurements: • Regular review meetings with Team Leader • Customer feedback • KPIs for call stats About The Company About Us Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.