Job Overview
We are now looking for a Service Desk Analyst to act as first point of contact for all university stakeholders. You will be working in a collaborative environment supporting a highly diverse range of customers including staff, students and associate members.
Responsibilities
* Working on a busy service desk using telephone, online chat and email
* Using IT helpdesk case management tools
* Delivering against Service Level Agreements and Key Performance Indicators
* Supporting technologies such as Office 365 and Active Directory
* Working to ITIL best practices
* Contributing to our thinking and challenging how Salford addresses equity disparities, embraces diversity and becomes inclusive
Benefits
* Competitive salary ranging from £28,031 to £29,588
* Excellent pension scheme: 9% of salary paid into pension by UoS, with match up to 4%
* Generous annual leave: 32 days plus bank holidays, with option to buy additional days
* Flexible and hybrid working culture, subject to business requirements
* Professional development: comprehensive training and development opportunities
* Wellbeing support: mental and physical health services
About Our Digital IT Team
We provide IT services to students, academics and professionals, and we focus on improving the customer experience through innovation. Our team includes Desktop, Audio‑Visual, Applications Support, Data Centre & Operations, Procurement, Asset Management and Technical Services.
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