Exciting Career Opportunity: Head of Customer Services in East Yorkshire
Are you an ambitious and dedicated manager seeking your next career move? Look no further! Our client, a leading Cosmetic Healthcare company in the UK, has an exciting opening for aHead of Customer Services. Located in the charming historic market town of Beverley, this award-winning facility partners with top Spa, Aesthetics, and hair brands worldwide.
Permanent position
Salary: £30,000 - £35,000 per annual
Hours: Tuesday – Saturday
The role:
As the appointed ambassador, you’ll providepersonalised, one-on-one serviceto meet each client’s unique needs. Your attention to detail and passion for supporting the spa owner, the team and Client/Guest areas, ensuring unrivalled and outstanding customer service, seamless operational running, and supporting the needs of the Members and Clients/Guests, will ensure the smooth operation of this exceptional establishment.
The role:
* Oversee all aspects of spa operations, from treatments to facility maintenance, ensuring the building meets expectations and remains presentable.
* Offer repeat bookings, product sales, and long-standing reservations to enhance both sales and service.
* Identify opportunities to increase client/guest loyalty whenever appropriate.
* Deliver service with a personal touch, adapting your approach to each individual client/guest.
* Understand treatment pricing and product knowledge.
* Process payments for purchases and vouchers.
* Maintain accurate client/guest records securely.
* Handle client/guest requests proactively, consistently exceeding expectations.
* Collaborate with the spa owner to organise events.
* Provide excellent product knowledge to clients/guests, introducing them to the retail ranges.
* Regularly perform department maintenance checks.
* Assist with availability enquiries and follow up on provisionally held bookings.
* Respond to new enquiries promptly, ensuring all necessary information is communicated.
* Prepare event invoices and send them to clients/guests.
* Handle payments for event spaces and any additional services (catering, stock, etc).
* Gather information from clients to facilitate forthcoming bookings.
* Lead final event preparations for the current or following day.
* Ensure concise communication regarding catering and stock requirements.
* Compile delegate lists ahead of events.
* Arrange room/event areas and any necessary extras (catering, stock, etc).
You will have the following skills and experience:
* Previous Managerial experience
* Demonstrate professionalism and experience in face-to-face interactions is essential
* An individual who is attentive and ambitious
* Appreciation for Luxury and Authenticity
* A true brand ambassador
* Presentable and smart
* A customer service driven mindset
* Friendly and Assertive
Benefits:
* Award-Winning Facility
* Product and Treatment Discounts
* Competitive Salary
* 28 Days Holiday (Including Bank Holidays)
* Onsite Parking
* Opportunities for Progression and Growth
Please apply now if you are interested in the position and would like the opportunity to discuss the role further!
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