As a Response Officer Nights only, you will thrive on working as a team to provide a professional and responsive service to residents who complain about excessive out of hours noise, working 35.25 Hours per week on a 4 days on 4 days off shift rota. The role attracts a shift allowance and weekend enhancements pro rata.
Responsibilities
* Respond to and witness noise complaints and address these by asking perpetrators to take steps to stop/reduce noise levels.
* Undertake paperwork to record what you have witnessed and attend court as required.
* Undertake routine patrol and security checks at various locations; work in pairs to establish whether reports of noise nuisance constitute a nuisance as per Section 79 (1) of the Environmental Protection Act 1990 or under the Anti‑Social Behaviour, Crime & Policing Act 2014.
* Provide a responsive, professional service to customers and partners to support crime reduction, in line with the Safer Leeds Plan.
* Work flexibly across the service to respond to a range of different services across Leeds, performing routine patrol and security checks on various premises.
* Respond to alarm activations and planned / proactive patrols.
* Carry out duties in accordance with operational procedures, codes of practice and relevant legislation.
* Produce and maintain detailed records and evidential material in a clear and accurate format.
* Collaborate with West Yorkshire Police to reduce crime through partnership engagement and action days.
* Use own initiative, comply with all operational procedures, work flexibly, and contribute to the development of Leedswatch.
* Meet key performance indicators, objectives and targets as a team.
* Use communication tools such as radio, telephone, body cameras, mobile CCTV equipment, as well as basic IT equipment (MIFI, laptops, MS Office).
* Ring customers back to determine if noise is still ongoing, carry out visits to witness and document any nuisance within the complainant's property when appropriate.
* When noise is witnessed and deemed unreasonable, contact domestic and commercial premises to advise them to reduce volume to an acceptable level.
* Serve warnings or legal notices as required under EPA Act 1990 & Anti‑Social Behaviour, Crime & Policing Act 2014; attend court as necessary.
* Maintain a polite and professional manner at all times, especially when dealing with difficult or abusive situations.
* Respond to customers and clients when incidents are reported (e.g., alarms, noise nuisance, cars in tower blocks, parks and countryside).
* Re‑secure premises, seek assistance of partners and emergency services where necessary.
* Issue, collect, and audit keys on behalf of clients as required.
* Complete administrative procedures as required.
* Conduct dynamic risk assessments to ensure health and safety.
* Participate in appraisal, training and development activities.
* Share knowledge and best practice with colleagues and managers.
* Attend relevant meetings, training days and events as requested.
* Comply with Leeds City Council policies and procedures (e.g., child protection, health, safety, confidentiality, data protection).
* Uphold equality, diversity and anti‑discriminatory values; challenge incidents of racism, bullying, harassment, victimisation.
* Drive a vehicle in accordance with council regulations; keep the VEV clean, report concerns to supervisors.
* Contribute to the overall ethos and aims of the service; embrace Leeds City Council values and behaviours.
* Commit to continuous improvement in all areas, work towards delivering the Best City ambition.
* Actively participate in training and development activities.
Essential Requirements
* Full and current UK driving licence.
* Ability to keep accurate records and understand regulations, policy and legislation.
* Ability to preserve crime scenes & evidence.
* Team player, ability to work with minimum supervision.
* Effective communication at all levels.
* Understanding of confidentiality and Data Protection Act.
* Prepare accurate information and produce witness statements.
* Willingness to attend court and give evidence.
* Investigate and assess appropriate actions to resolve issues.
* Compliance with council health & safety policies.
* Experience with computer packages.
* Experience liaising with Police and other agencies.
* Experience working as part of a team to meet targets.
* Driving ability & police vetting.
Salary & Benefits
* Competitive salary: £28,142 per annum (£37,428 with pro‑rate enhancements).
* Annual leave entitlement plus statutory holidays.
* Membership of the West Yorkshire Pension Fund with generous employer contributions.
* Flexible and hybrid working arrangements subject to service requirements.
* Clear career pathway and continuing professional development opportunities.
* Staff benefits to support wellbeing.
Shift Details
The nights only shift commences at 17:00 and finishes at 04:00. The post is temporary until 31 July 2026.
Application
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. Candidates must evidence their right to work in the UK. Ensure eligibility for sponsorship before applying.
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