Overview
Go back Royal Devon University Healthcare NHS Foundation Trust
Receptionist (Endoscopy)
The closing date is 23 October 2025
We are looking for an enthusiastic and well-organised Receptionist to join our busy Endoscopy Department. You will be responsible for providing an effective service within the Endoscopy team, dealing directly with patients in the Department and over the phone.
Main duties
* Provide front-of-house and telephone reception to patients and staff in the Endoscopy Department.
* Work with the Endoscopy Booking Team and Nursing Staff to manage patient queries and ensure processes for patient appointments follow policy.
* Meet and greet patients, assist with booking/ rescheduling appointments as needed, and perform data input tasks.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services cover more than 2,000 square miles and serve more than 615,000 people.
We deliver emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford), with services across community settings and primary care. We offer research-enabled care with leading technologies and strong links to local universities.
Joining the Royal Devon means contributing to a growing integration journey and helping shape services for our communities.
Role details
The Endoscopy unit sits within the Medical Division and currently provides 2 Endoscopy rooms with 22 sessions over 6 days, including sessions run by Respiratory Medicine, Urology and Bowel Screening lists. It provides both inpatient and outpatient services for Endoscopic procedures, including:
* Diagnostic/therapeutic Gastroscopy
* Diagnostic/therapeutic Colonoscopy
* Diagnostic/therapeutic Urology
The successful candidate must have excellent communication and organisational skills, be able to multitask, and work well in a team. Responsibilities include maintaining patient records, prioritising workload, and ensuring patient appointments adhere to policy.
Interviews and contact
Interview Date: 3 November 2025
For further information please contact: Cara Jones, Endoscopy Nurse Manager on 01271 349180 or carajones@nhs.net
Equality and benefits
As an inclusive employer, the Royal Devon values diversity and fosters a culture of inclusion where everyone can be themselves. Applications from all backgrounds, cultures, and abilities are encouraged. Priority may be given to NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.
We support staff development and wellbeing, including potential funding for qualifications, CPD opportunities, flexible working, and a healthy work-life balance. Benefits include 27 days annual leave (rising to 33 with bank holidays), occupational health services, staff discounts, and pension options.
Salary and benefits overview: extensive staff discounts, cycle to work, salary sacrifice options, and access to the NHS Pension scheme.
Person specification
General requirements
* See job description for duties and responsibilities.
Disclosure
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions Order) 1975 and will require a Disclosure to the DBS to check for any previous convictions.
Employer
Royal Devon University Healthcare NHS Foundation Trust
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