This post is for a part time, permanent Orthotics Officer / Podiatry Assistant.
The post holder will be responsible for ensuring day to day running of the Podiatry and Surgical appliance office, as well as ensuring that admin tasks are met, and a quality service is delivered.
The role will also include:
* providing assistance to a supervising podiatrist in the delivery of complex podiatric treatment and admin support where necessary.
* acting as clinical assistant in specialist clinical interventions e.g. assist with minor surgical procedures, wound care clinics, high risk foot clinics.
* assisting the podiatrist to carry out foot care and health promotion activities.
* undertaking patient assessments and observations in specialist clinics.
* liaising with departments, including Procurement and Finance, to ensure that all queries/requests are dealt with in a timely manner e.g. Orthotics officer role will involve having comprehensive knowledge of the Surgical Appliance All Wales contracts.
* raising orders on Oracle, tracking bespoke products through the manufacturing process, ensuring all Wales KPIs are met and products received, and invoices appropriate and paid.
* receiving and initially dealing with telephone and written enquiries and complaints. Dealing with urgent matters appropriately, ensuring that Department procedures are followed in order to record/follow‑up as necessary.
Main duties of the job
Supporting the administrative needs of the Podiatry and Orthotics Service including using the oracle procurement system and the administration of orthotic invoices.
To provide basic foot care to patients of the Podiatry Department under the direction of the Podiatrists and to support the delivery of Podiatry services in all its dimensions.
Responsibility for booking and rearranging of appointments for the Surgical Appliance/Orthotic department and the Podiatry service as required.
* Arrange patient appointments including Hospital transport if applicable.
* Ensure all clinics are full to capacity.
* Ensure that all new applications are processed appropriately.
* Action necessary changes to the clinical programme when notified of sickness/absence of clinical staff. To notify patients of cancelled clinics and ensure that these patients are rescheduled as soon as possible.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Interviews will be held on 29/06/2026.
Job responsibilities
Additional responsibilities may include those outlined in the attached supporting documents.
Person Specification
Qualifications and Knowledge
* Level II or equivalent demonstrable experience of administrative / office skills and knowledge.
* Agored level 3 qualification to be undertaken or have equivalent experience.
* Willing to undertake in house Podiatry assistants training programmes.
* Working knowledge of Microsoft Office applications including spreadsheets and databases.
Experience
* Experience working with clients on an individual basis.
* Significant experience of working in a busy office.
* Experience in a health care setting.
* Extensive experience in dealing with the general public particularly the elderly either on the telephone or face‑to‑face.
* Welsh speaker (Level 1).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,300 to £27,890 a year pro rata.
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