Job Title: Gateline Assistant
As a Gateline Assistant, you will work with the station team to deliver a safe and welcoming experience for all customers.
Your responsibilities include overseeing the Ticket Gates to ensure travelers have the correct tickets and helping them navigate the station safely. You will be the first point of contact for many customers, providing quick and effective assistance to keep their journeys on track.
Your responsibilities will include, but are not limited to:
1. Being the first point of contact for customers seeking information or help with tickets, ensuring they can travel confidently by train.
2. Ensuring the safe operation of ticket gates and managing customer flow during busy times.
3. Helping direct and inform customers during disruptions, keeping their safety a priority.
* For a full list of responsibilities, please download the detailed job description available at the bottom of this advert.
Requirements:
* Organised, proactive, and able to prioritize tasks efficiently.
* Capable of handling repetitive tasks under pressure.
* Excellent communication skills and enjoy working with people.
* Confident in approaching and engaging with new people.
* Passionate about doing the right thing; customer service is a priority.
Additional Information:
Applicants requiring a visa must have at least 6 months remaining at the time of appointment. Full-time training is provided, and commitment to this is required.
Working Pattern:
Our services operate every day except Christmas. You will need to work shifts at various times, including early mornings, late evenings, and weekends, averaging 37 hours per week over 5 days within an 8-week roster. Two weeks in each roster period may require shift coverage as needed.
Shifts include:
06:00 – 14:00, 08:00 – 15:28, 11:00 – 18:48, 14:00 – 22:00
About FirstGroup:
FirstGroup is part of SWR and the largest rail operator in the UK, as well as the second-largest bus operator outside London. We operate services across the UK and Ireland, with over 30,000 employees dedicated to making travel smoother and more environmentally responsible.
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