Operations Administrator
International Fire Training Centre, Darlington, DL2 1NU
Permanent, 40 hours per week
Salary of £25,225.25 plus benefits
Serco has an exciting opportunity to join their team as an Operations Administrator at the IFTC in Durham.
You will be responsible for ensuring that all operational aspects are managed and reported on in a manner compliant with statutory obligations and Serco's group standards. The post holder will work closely with colleagues, managers, and stakeholders to deliver a well-managed and compliant operation.
Main Accountabilities:
* Providing dedicated operational administrative support to Technical IFTC management
* Uploading data to the central incident platform
* Monitoring and managing the review of Health and Safety related assessments
* Maintaining and updating multiple operational Excel spreadsheets and online portals
* Proactively engaging within the fireground, motor transport, and facilities departments; liaising with suppliers and contractors; and understanding departmental aims and objectives
* Assisting in creating, reviewing, and updating IFTC Local Operating Procedures (LOPs)
* Performing any ad-hoc duties as requested by the Head of Compliance & Technical Services
Requirements to do the role:
* Ability to approach workload systematically
* Proven experience in an administrative role
* Effective communication skills (spoken, written, behavioral)
* Problem-solving abilities
* Methodical, organized, and capable of working under pressure
* Ability to work effectively in a team and manage multiple tasks
* Proficiency in PC, MS Office (Outlook, Word, Excel)
What we offer:
* 25 days annual leave plus bank holidays
* Annual leave purchase scheme
* Up to 6% contributory pension scheme
* Free onsite parking
* Serco discounts (cinema, Merlin entertainment, online shopping, mobile plans, leisure memberships)
* Health and wellbeing support (Employee Assistance Programme, Health Cash Plans, free flu jabs, and more)
* Career development opportunities including training, coaching, and formal study
* A safe, supportive, and inclusive culture
Note: All employees are required to obtain security clearance to SC level. We support you through this process. Typically, candidates should have been UK residents for the last 5 consecutive years.
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