Job Overview
We are seeking to appoint a highly motivated, dynamic and enthusiastic candidate to the role of Patient Pathway Assistant within the Women’s Admin Department to deliver a high level of patient service.
You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. Study time will be allocated within your working hours to enable you to gain your qualification.
The Patient Pathway Assistant provides a comprehensive and effective administrative service to support the smooth and efficient running of the Maternity and Gynaecology Department. This includes booking clinic appointments, chasing results, working with the Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. You will also support the MDT team in managing diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
The post holder will be responsible for communicating with patients and their relatives regarding appointments and admission details, both verbally and in writing.
Responsibilities
* Assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed to achieve 18‑week targets.
* Provide cross‑cover within the team as and when required.
* Work flexible hours as required by the needs of the service.
* Ensure full compliance with the Trust’s waiting list policy in line with the national 18‑week target.
* Follow the Trust escalation policy if patients require cancellation.
* Ensure all paperwork is filed in the patient’s notes as per Trust policy.
* Train other staff members as required in the role.
* Proactively manage workload and amend practices, within remit, to improve processes and the patient experience.
* Work as part of a team alongside other clerical staff within the department and be part of a wider multidisciplinary team delivering a high‑quality service to patients, other staff and external contacts and stakeholders.
* Book antenatal referrals, sit front‑line and patient‑facing roles.
About the Hospital
North Middlesex University Hospital NHS Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility and sickle cell and thalassemia. We also offer a full range of cancer diagnosis and treatment services and run the Helen Rollason Cancer Support Centre on‑site. We provide community services and have a dedicated 0–19 service for children and young people in Enfield, delivering the national Healthy Child Programme and supporting the health and wellbeing of children and families.
#J-18808-Ljbffr