Job summary
Meddygfa Glan Cynon are looking for a full-time medical care navigator to join our busy, friendly practice team. The applicant must be enthusiastic and caring. We are seeking a highly motivated, hardworking individual with excellent communication skills, who can work within a team but also under their own initiative. The hours may be flexible but will range from Monday to Friday. The role is for 37.5 hours per week split across duties
Main duties of the job
The main duties of the post will be dealing with patients in a polite and confident manner, answering the telephones, issuing prescriptions, liaising with clinicians and team members, and some administration work. This role will require a sensitive, empathetic manner.
About us
Meddygfa Glan Cynon is a proactive and friendly practice serving over 10,000 patients in the Mountain Ash. We have a large, lively team, who enjoy having a bit of fun as well as working hard. It is busy but also rewarding and the reception & administrative team are valued colleagues within the organisation.
Details
Date posted
26 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Meddygfa Glan Cynon Surgery
Oxford Street
Mountain Ash
Mid Glamorgan
CF45 3HD
Job description
Job responsibilities
Welcoming patients and visitors, in person or on the telephone.
Answering and/or referring enquiries appropriately.
Maintaining confidentiality of personal information.
Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.
Contribute to the team effort by working effectively as a valued team member.
Job description
Job responsibilities
Welcoming patients and visitors, in person or on the telephone.
Answering and/or referring enquiries appropriately.
Maintaining confidentiality of personal information.
Assisting in maintaining the smooth running of the reception office by carrying out general administrative and reception tasks.
Contribute to the team effort by working effectively as a valued team member.
Person Specification
Qualifications
Essential
* GCSEs in English and Maths
* Able to use computer systems, Microsoft Office
Desirable
* Holding a Level 2 NVQ
* A Level 2 Certificate in Medical Administration
* Ability to work with GP Computer systems
Person Specification
Qualifications
Essential
* GCSEs in English and Maths
* Able to use computer systems, Microsoft Office
Desirable
* Holding a Level 2 NVQ
* A Level 2 Certificate in Medical Administration
* Ability to work with GP Computer systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Meddygfa Glan Cynon Surgery
Address
Meddygfa Glan Cynon Surgery
Oxford Street
Mountain Ash
Mid Glamorgan
CF45 3HD
Employer's website
(Opens in a new tab)
Employer details
Employer name
Meddygfa Glan Cynon Surgery
Address
Meddygfa Glan Cynon Surgery
Oxford Street
Mountain Ash
Mid Glamorgan
CF45 3HD
Employer's website
(Opens in a new tab)