Technical account manager

📍 Edinburgh preferred (London / Remote considered)

📈 Enterprise SaaS | Client Delivery | Technical Relationship Management

A high-growth enterprise SaaS business is hiring a Technical Account Manager to support a portfolio of complex, high-value clients operating in regulated and high-stakes environments.

This role is ideal for someone who enjoys being the technical anchor for customers — combining product knowledge, service delivery, and relationship management to ensure long-term success and retention.


🧠 The Opportunity

The platform supports critical workflows where reliability, security, and precision are essential. Customers are sophisticated, highly engaged, and expect a trusted technical partner — not just reactive support.

You’ll work closely with senior internal stakeholders and act as a bridge between customers, technical teams, and commercial functions, helping clients get the most value from a complex SaaS product.


🎯 What You’ll Be Doing

* Acting as the primary technical contact for a set of enterprise customers
* Supporting account plans, customer health, and long-term engagement
* Helping customers optimise usage, configuration, and adoption
* Managing technical queries and escalations, coordinating internal teams as needed
* Contributing to service improvements and product feedback loops
* Supporting expansion opportunities through strong technical credibility

This is a hands-on role where attention to detail, ownership, and calm problem-solving matter.


🔍 What They’re Looking For

* Experience in a technical, customer-facing role within a SaaS business
* Strong stakeholder management skills with enterprise or institutional clients
* Comfortable discussing integrations, configurations, and SaaS platforms at a practical level
* Able to translate technical detail into clear, customer-facing outcomesOrganised, proactive, and confident working across multiple teams
* Background in complex, regulated, or professional‑services environments is beneficial


🌟 Why This Role Stands Out

* Enterprise customers with long‑term relationships and high engagement
* A trusted, senior‑facing role with real influence on customer experience
* Collaborative culture across product, engineering, and commercial teams
* Flexible working model with an Edinburgh preference
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