The Role:
* Provide first-class 1st line IT support to end users across hardware and software environments
* Log, update, and resolve incidents and service requests within agreed SLAs
* Act as the first point of contact for technical issues, delivering excellent customer service
* Troubleshoot and diagnose issues efficiently, escalating where appropriate
* Work closely with internal teams and third-party vendors to resolve incidents
* Maintain accurate documentation and contribute to the knowledge base
* Support IT changes such as moves, setups, and system updates
* Identify opportunities for service improvement and enhanced user experience
Skills Needed:
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service abilities
* Experience supporting Microsoft Office and general IT systems
* Ability to prioritise workload and manage multiple tasks effectively
* Familiarity with incident management tools (e.g., Remedy, ServiceNow)
* Knowledge of desktop support, remote tools, and mobile technologies
* Understanding of ITIL processes (certification desirable)
Research indicates that men will apply to a role when they meet only 50–60% of the requirements, while women and other underrepresented groups often look for a 90–100% match. If this role excites you but you don’t tick every single box, please still apply. We’d love to hear from you.
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