IT Operations Manager
Location: Contracted to our Peterborough office with flexibility for hybrid working. Salary: £40,000–£45,000 depending on experience. Hours: 37.5 hours per week, full time, permanent.
Role Overview
Be part of an energetic and vibrant team dedicated to improving the lives of people living with kidney disease. The IT Operations Manager will lead the day‑to‑day delivery of IT services at Kidney Research UK, ensuring a reliable, secure and well‑governed IT environment that enables colleagues to deliver the charity’s mission. The role owns operational service delivery, supplier and contract performance, infrastructure coordination, and operational cyber security controls. It is both a hands‑on and leadership role, managing internal and external resources to support our ambitious 2020‑2030 strategy.
Responsibilities
* Own operational service delivery and cyber security controls
* Manage supplier and contract performance
* Coordinate infrastructure
* Lead incident management and root‑cause analysis
* Translate technical issues into clear updates for non‑technical colleagues and senior stakeholders
Qualifications
* Demonstrable experience managing IT operations, service delivery and cyber security in a small‑to‑medium organisation
* Strong practical understanding of Microsoft infrastructures
* Experience managing outsourced service desks and technology partners
* Excellent planning, prioritisation, communication, incident management and problem‑solving skills
Benefits
* Location Our main office is in the city centre, close to bus and train stations, with direct services from Cambridge, Norwich, Birmingham, Leicester, Leeds, Liverpool, York, Newcastle and Edinburgh. London King’s Cross is just 45 minutes away. The building is adjacent to the A15, a few minutes from the A1 and connects to the national road network. Cyclists enjoy Peterborough’s Green Wheel routes.
* Flexible Working Flexible working hours with start and finish times around core hours of 9.30 – 4.30.
* Annual Leave Full‑time employees start with paid bank holidays plus 26 days holiday, increasing annually to a maximum of 31 days. Part‑time employees receive pro‑rata leave. Employees can buy or sell up to one week of annual leave within a pre‑set window before the holiday year.
* Pension The charity contributes 6% to a group pension plan; employees contribute a minimum of 2%.
* Parental Leave Full compliance with maternity, paternity, adoption and shared parental leave legislation.
* Sick Pay Charity sickness benefit available after three months of service: 2 weeks full pay and 2 weeks half pay in any rolling 52‑week period; after one year rises to 4 weeks full/half pay; after two years to 8 weeks full/half pay.
* Death in Service Covers employees after three months’ service, paying up to four times salary in the event of death while employed, up to age 65 or state pension age.
* Employee Assistance Programme Confidential email or phone line for work and non‑work related support.
* Bike Loan Scheme Interest‑free loan for bicycles for travel or charity events.
* Cycle2Work Scheme Salary‑sacrifice scheme to purchase a bicycle over 12 months.
* Eyecare Coverage for eye tests and glasses needed for computer work.
* Learning and Development Webinars, training courses and knowledge‑sharing sessions; opportunities to engage in events, research visits and volunteering.
* Private Medical Insurance Optional cover including dental and optical, with partner/children at own expense.
* Discount Portal Free access to discounted cards and vouchers for top retailers.
* Interest‑Free Loan Up to £1,000 interest‑free loan, repayable over 12 months from net salary.
Closing date: Tuesday 16 June 2026. No agencies please. We are committed to equal opportunities for everyone and encourage applications from all sections of the community.
#J-18808-Ljbffr