IT Support Engineer Work Location – Burgess Hill Job Description: We are a small and well-run IT Company with a broad range of longstanding Clients and Technologies, including companies within the Aviation & Secure Sector. You will need to be able to work in a fast-moving and fun environment. You’ll be a self-starter and somebody who’s comfortable chatting to and building relationships with our clients, we become an extension of their team. Candidates must be eligible to obtain SC Clerance. Responsibilities include: * Act as a point of contact for phone calls and emails from clients regarding IT issues and queries. * Receiving, logging and managing requests from clients via telephone and email. * Microsoft 365 Administration and maintenance. * Maintaining client Asset Databases and documentation to track changes * Troubleshooting of IT related problems on software and hardware, such as Mobile Devices, Laptops, PCs and Printers. * Troubleshoot basic network issues such as ADSL broadband issues, wifi connectivity, network connectivity, Power issues etc. Escalate and progress unresolved requests with the support team. * Log all requests in the Service Desk Call Logging system. * Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. * Maintain a high degree of customer service for all support queries and adhere to all service management principles. * Publishing support documentation to assist with requests for information & provide training if required. * Basic Active Directory / M365 knowledge. * Creating user accounts, reset passwords, create groups etc. * Onsite Customer support as applicable. To arrange for external technical support with 3rd parties where problems cannot be resolved in house