Role: Senior Service Designer
Contract Length: 6 months
Location: Hybrid/London – 3 days on site per week
IR35: Inside
Pay Rate to Intermediary: £600 per day
Security Clearance: DV requested
Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER
* Work with the Service Design Lead to direct design work for the Service Design Team within the Service Design & Transition Team
* Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team
* Line Management responsibilities for the Service Design Team
* Help set the direction so that the Service Design Team designs clear, simple and consistent Services that achieve the value that Users desire
* Concisely document Design decisions and any associated risks
* Take an active role in the planning of future projects to ensure that Service Design & Transition is considered during the Demand phase
* Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels
* Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement
* Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively
SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER
* Experience of designing Services to meet user needs
* Good understanding of Service Design methods and practice
* Experience of using data and user feedback to design and improve Services
* Experience of turning designs into functioning Services
* A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
* Experience of mentoring and guiding colleagues
* Experience of working within an agile environment
* Knowledge and experience of ITIL 4
* Knowledge and experience of Agile
* Knowledge and experience of Prince and/or other Project Methodologies/frameworks
* A good understanding of IT hardware layers and typical deployment models
* Ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
* A high level of written and verbal communication skills
If you are a Senior Service Designer, apply now or send your CV to Spinwell!
#J-18808-Ljbffr