Job Title: Project Resident Liaison Officer
Location: London (SE1 – office based with site visits)
Salary: £35,000 per annum
Contract: Permanent
We are currently working on behalf of a well-established housing provider who is looking to appoint a Project Resident Liaison Officer on a permanent basis.
This is a key role within the Planned Investment team, acting as the main point of contact for residents during major works and planned investment programmes. You will play a vital part in ensuring residents are informed, supported and satisfied throughout the delivery of works to their homes.
Key Responsibilities:
Act as the first point of contact for residents affected by planned and major works
Manage resident communication before, during and after works, including newsletters, letters and consultation events
Develop and manage resident consultation and communication plans for individual projects
Liaise closely with contractors, surveyors and internal teams to ensure a consistent and high-quality resident experience
Attend site visits to resolve issues face-to-face and monitor resident satisfaction
Handle complaints, feedback and general enquiries in line with policy and best practice
Support leaseholders with information relating to major works and service charge contributions
Coordinate temporary or permanent decants where required
Organise and attend contract meetings, prepare agendas and circulate minutes
Maintain accurate records, reports and performance data
Support contract administration including purchase orders, variations, invoices and financial monitoring
Identify and support vulnerable residents, ensuring appropriate measures are in place
Act as client representative or project lead on smaller contracts where requiredWhat we’re looking for:
Proven experience in a Resident Liaison or similar role within a housing or property environment
Strong background in resident communication, consultation and complaint handling
Experience working alongside contractors on planned or capital works programmes
Good understanding of contract delivery and basic budget monitoring
Strong administrative skills with the ability to manage data and reports accurately
Confident running meetings, taking minutes and managing multiple workstreams
Excellent written and verbal communication skills
Proficient in Microsoft Word and ExcelWhat’s on offer:
£35,000 per annum
Permanent opportunity within a stable and well-structured organisation
Opportunity to work on meaningful projects that directly impact residents’ homes and lives
Supportive team environment with clear processes and responsibilitiesIf you’re an experienced Resident Liaison professional looking for a long-term role within planned works, this is a great opportunity to step into a varied and rewarding position