Sales Support Administrator at The NSS Group
£24, - £25, per annum
Your Role - Main Purpose of the Job
The Sales Support Administrator handles a high volume of general sales support requests from the sales department and other stakeholders. This pivotal role ensures the smooth functioning of the sales department and contributes to the overall success of the business. You will be assigned specific managers to support, and all requests related to the accounts they manage will be directed to you with associated SLAs & KPIs.
Your job will include
1. General Sales Administration - Handle a variety of general sales administration tasks from across the NSS Group, directed via the central sales support inbox.
2. Quotation Management - Manage the quotation process from sales to operations and onwards to the client on behalf of sales management.
3. Sales Order Processing - Manage and process sales orders, ensuring accuracy and liaising with various departments to ensure customer orders are processed promptly and accurately.
4. Onboarding Process - Upon receipt of purchase orders, commence the onboarding process and create customer detail forms (CDFs) promptly. Handover communication documentation to clients with operational contacts.
5. Pricing Documents - Create pricing documents to enable company estimators to accurately price works.
6. Communication - Communicate with colleagues and customers to ensure a full understanding of operational requirements, resolving issues in a timely manner. This includes outbound and inbound calls to customers to handle sales opportunities and follow up on quotes.
7. Document Management - Maintain folders and company information to ensure organisation and easy location of documentation
8. Sales Initiatives - Contribute to sales initiatives by cleaning raw databases, dealing and, managing small web enquiries ensuring customers receive excellent communication and accurate proposals.
9. Record Keeping - Maintain accurate records and input information into in-house systems like CRM ‘Maximiser’ and ‘Job Watch’.
10. System Management - Utilise and maintain the systems to manage the sales pipeline and develop sales opportunities, also maintain accurate records and input information into in-house systems like CRM ‘Maximiser’ and ‘Job Watch’.
11. Issue Resolution - Resolve any challenges or issues that arise during the sales process, coordinating with other NSS departments to ensure customer satisfaction.
12. Documentation - Complete various company documentation, including Supplier & HSE questionnaires, bid documentation such as pre-qualification and tender forms.
Experience / Personal Attributes Required
13. Customer focused mind set
14. Basic commercial understanding of sales process
15. Good verbal and written literacy
16. Excellent attention to detail
17. Experience of Excel is required
18. Sound working knowledge of Microsoft Office, Word, PowerPoint, Excel
19. Previous experience of dealing with customers
20. Ability to work under pressure, independently and organize own priorities
21. Good problem solving and interpersonal skills.
22. Have a friendly helpful attitude.
23. Willingness to learn and adapt with a flexibility in approach.
The Business
NSS Group is a specialist services supplier. From building maintenance to window and technical cleaning, platform hire and equipment testing – self-delivered services, anywhere in the UK. The NSS group was formed by the merger of a number of large successful businesses to create one super group which gives our clients a service which is truly nationwide.
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