Role overview
Location: Chippenham, Southpoint Business Park, SN15 2NU
Salary: £42,432 per annum + Overtime
Working hours: 06:00 to 18:00 Mon to Fri - 4 on 4 off shift pattern (60 hours per week)
Contract Type: Perm, Full-Time
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
About the role
Role overview
To supervise a professional security officer team, which carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.
What you’ll do:
1. Display excellent situational awareness and problem solving ability.
2. Expected to comply with and demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality throughout the course of their employment.
3. Facilitate access/egress to the client’s estate whilst maintaining a high level of client facing and customer service skills and ensure this service provision is staffed appropriately.
4. Be aware of protest and demonstration activity and respond/escalate as appropriate.
5. Actively take part in assisting staff, guests and contractors, public bodies regarding the passing of information, giving direction or responding to queries that are raised in a professional manner.
6. Be fully conversant with all client/EMCOR UK procedures and policies and train team on them.
7. Assist as required during major incidents.
8. Maintain accurate records/logs and submit reports as instructed and review quality of incident reports written by team before submission.
9. Ensure that client confidentiality is fully always respected.
10. Always display your SIA licence whilst on duty.
11. Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training and ensure your team members also comply.
12. Use communication tools (radio/phones) in a confident and clear manner
13. Provide guidance and direction to security team as required.
14. Attend client meetings as requested.
15. Act with integrity always
16. Carry out any other reasonable request as required.
Who you’ll be:
17. Clearance to BS7858
18. SIA Licence – Security Guard (SG)
19. SIA Licence – Door Supervisor (DS) (if applicable to scope)
20. SIA Licence – CCTV (if applicable to scope)
21. First aid qualification
22. Customer service experience
23. Written and verbal communication required to meet deliverables of role
24. Experience of using IT software (MS Office)
25. Reliable, presentable, punctual and approachable.
26. Ability to prioritise tasks and work under pressure.
27. Comfortable to work alone using initiative and work as part of a team
28. Good at proactive problem solving
29. Flexible in the approach to daily duties.
30. Proactive, conscientious and diligent
Desirable
31. Supervisory experience
32. Previous security/HM forces experience
EMCOR UK benefits
33. 20 Days holidays + Bank holidays
34. Holiday Buy Scheme - up to 5 days a year
35. Industry leading Maternity & Paternity Policies
36. Refer a Friend scheme – worth £500 per referral
37. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
38. Extensive Learning & Development opportunities, including opportunities for progression.
39. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
40. Bike To Work Scheme
41. Paid volunteering and charity days
42. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
43. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.