Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR – We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
KBR in Australia
With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based at RAAF Base Amberley, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
1. Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
2. Provide Ground Support & Training to ADF EFB users.
3. All support requests made directly to the FSR are actioned within 24 hours, where means that action has commenced to resolve their query, issue; or other support needs. (KPI)
4. Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
5. Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
6. Develop knowledge of JMPS IOT assist local Mission Planning System users.
7. Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
8. Previous experience working within or closely alongside the Australian Defence Force.
9. Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
10. Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
11. Skilled in developing training content, support materials, and providing structured instruction to end-users.
12. Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
13. Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
14. Background in aviation as aircrew, maintenance, or operations.
15. Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
16. Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
17. A workplace culture certified as a Great Place To Work
18. Flexible working conditions
19. Competitive salary (including annual reviews)
20. Paid Parental leave
21. Paid Reservist leave
22. Income protection
23. Corporate rewards
24. Salary packaging/Novated leasing
25. Discounted employee stock purchase plans
26. Flu shots, skin checks and private health insurance discounts
27. Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!