Commissions Officer and Administrator Location: Queen Hills, Norwich – NR8 5HD Working hours: 9 – 6 Type of work: Full-time, Permanent | Salary: £25,500 per annum Join an award-winning mortgage brokerage where attention to detail and exceptional service make all the difference. Yellow Brick Mortgages is a nationally recognised, independent mortgage brokerage based in Norwich and serving clients across the UK. With over 80 expert advisers and more than 5,600 5-star Trustpilot reviews, we’re known for our commitment to customer service, our local charity donations (£160k to date), and our eco-pledge to plant a tree for every mortgage completed (15k trees and counting). We’re growing fast and looking for a Commissions Officer and Administrator to support the smooth running of our operations. You’ll play a key role in processing commission statements, managing deductions, and providing administrative support to our busy team. This is a varied role with real impact – perfect for someone highly organised, confident with Excel, and ready to take ownership of key responsibilities. What you’ll be doing: * Processing commission statements from providers and preparing reports for our consultants. * Administering charity and tree planting deductions, introducer deductions, and creating remittance statements. * Keeping internal systems and pipeline trackers up to date. * Liaising with Mortgage Advisors and introducers to resolve queries and finalise payments. * Supporting the wider admin team with additional duties – no two days are the same! * Making calls to mortgage lenders, solicitors, insurance providers and GP surgeries for updates. * Allocating referrals, updating key performance indicators (KPIs), and assisting with marketing materials. * Providing regular updates to our Estate Agent partners and learning to input data into our mortgage systems. What we’re looking for: * Strong Microsoft Excel skills – including formulas. * Outstanding attention to detail and a commitment to accuracy. * Ability to work independently and follow processes with confidence. * Excellent organisation and communication skills. * A proactive, problem-solving mindset. * Previous experience in financial services, payroll, or mortgage admin would be a plus – but not essential if you’re quick to learn! Why our staff love working at YBM: * A fun, fast-paced environment with plenty of room to grow. * Be part of an award-winning team that values teamwork, trust, and making a difference. * Give back to the community – for every mortgage, we plant a tree and donate to local charities. * Supportive culture – we’re all about helping each other thrive and develop. * Celebrate your birthday - we give you the day off! * Social events throughout the year. Ready to make a difference in a business that values its people, its community and its future? Apply now and join a friendly, fast-growing team where your contribution really matters