Join a leading Top Aviation Brand as a Service Integration Architect Job Overview: Role: Service Integration Architect Location: Uxbridge, UB70GB Contract Tenure: 6 months with potential extension. Start date: ASAP Work Mode: Hybrid (2/3 days in an office) Pay Rates: Flexible (inside IR35) About the role We're looking for a senior Service Integration Architect to lead the transition of Oracle Fusion HCM and its integrations into steady state support. You'll embed service management, SIAM, and operational readiness from day one, ensuring all integrations across Oracle Cloud, AWS, and legacy systems meet service acceptance, nonfunctional requirements, and clear support ownership. The role ensures the service is fully operable, supportable, and ready for handover without disruption to critical HR services. Key responsibilities 1. Service Design Ownership Lead the Service Design for Oracle Fusion HCM and its integration landscape, aligned to: Client Digital ITSM standards SIAM operating model ITIL v4 practices Define the end-to-end service model, including: Service boundaries and scope Service ownership and accountability Supplier and vendor responsibilities Processes that underpin support model Ensure non-functional requirements (NFRs) are clearly defined, agreed, and validated, including: Availability Performance Security Data protection Resilience and recoverability 2. Service Integration & Operating Model Alignment Design and document how Oracle Fusion HCM integrates into client Digital's: Incident, Problem, Change, and Request Management processes Event and monitoring landscape Major Incident Management framework Define service integration points between: Oracle Fusion Legacy HR systems Downstream and upstream applications Third-party SaaS and vendors Ensure clarity of end-to-end ownership, avoiding gaps between suppliers and internal teams. Maintain a clear, living dependency map covering: Application, integration, data, and infrastructure dependencies Upstream and downstream business impacts Supplier and third-party dependencies, including failure modes Ownership boundaries and escalation paths Ensure dependency mapping is: Used to inform incident triage, change risk, and release decisions Reflected in service documentation, CMDB, and run books Reviewed as part of Service Acceptance and Operational Readiness 3. Service Introduction & Transition Planning Own the Service Introduction Plan covering: Transition phases Entry and exit criteria Readiness checkpoints Define and govern the Service Acceptance Criteria (SAC) for: Oracle Fusion HCM All impacted integrations and interfaces Ensure all SD&I teams are sufficiently engaged, and the required deliverables are produced, reviewed, and signed off before go-live. 4. Operational Readiness & Early Life Support Lead Operational Readiness Assessments (ORA) confirm: Support processes are defined and tested Tooling and monitoring are in place Support teams are trained and enabled Define and manage Early Life Support (ELS) arrangements, including: Duration and scope Handover from programme to client Digital Enhanced governance and reporting Ensure clear transition to Business as Usual (BAU) support. 5. Support Model & Supplier Integration Define the L1-L3 support model, including: Roles and responsibilities Escalation paths Vendor engagement model (Oracle and third-party SaaS providers) Ensure contracts and SLAs are reflected in: Operational processes Support documentation Align all suppliers to client Digital's SIAM governance framework. Observability Model (SLIs, SLOs, alerting principles) *End-to-End Dependency Map (application, integration, supplier) Service Ownership & On-Call Model Operational Scenarios & Failure Mode Analysis 6. Tooling, Monitoring & Data Readiness Ensure integration with client digital tooling, including: ITSM (e.g., ServiceNow) Monitoring and alerting platforms Knowledge management systems Define event, alert, and incident thresholds in collaboration with operations teams. Service-level indicators (SLIs) and objectives (SLOs) aligned to business outcomes Clear distinction between monitoring, alerting, and observability Use of logs, metrics, events, and traces to support fast diagnosis and recovery Correlation across application, integration, and supplier boundaries Avoidance of alert noise through meaningful thresholds and ownership Ensure service data (CMDB, EAKB, Oasis, etc) is accurate and dynamically updated without human involvement. 7. Knowledge, Documentation & Capability Uplift Ensure all service documentation is produced and approved, including: Service Design Packs Support Runbooks and Playbooks Interface Support Models Disaster Recovery and Failover procedures Oversee knowledge transfer to: Client Digital support teams Service Desk Operational suppliers 8. Risk, Assurance & Governance Identify and manage service readiness risks, ensuring mitigation actions are tracked.Provide service readiness status to: Programme leadership Client Digital service governance forums Challenge delivery teams where operational readiness is at risk.Ensure compliance with client Digital policies, regulatory obligations, and audit requirements. 9. DevOps & Product-Centric Ways of Working Embed DevOps and product-centric ways of working into the service design and transition approach, ensuring services are built to be operable, observable, and continuously improvable from Day 1. This includes: Ensuring clear ownership across build and run, avoiding artificial hand-offs between delivery and operations Aligning service design to team topologies Ensuring operational requirements are treated as first-class backlog items, not post-go-live activities Supporting continuous improvement through feedback loops from live service data, incidents, and customer experience Challenging delivery teams where service designs create unnecessary operational toil or fragility. Key Deliverables Service Design Pack (SDP) Service Introduction & Transition Plan Service Acceptance Criteria (SAC) Operational Readiness Assessment (ORA) Reports Support Model & RACI Early Life Support (ELS) Plan Runbooks, Playbooks, and Knowledge Articles Other deliverables are required to meet the above as needed, e.g. defined service-level indicators (SLIs) and objectives (SLOs). Our client loves to reward their people for doing a great job. This is a 6-month contract. A day rate, in-scope of IR35, either via a Hays approved umbrella company or via Hays PAYE This role provides remote working access from the comforts of your own home and only goes to our state-of-the-art office in Waterside 3 days per week. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk